Customer Service Representative
1 day ago
· Ensuring full understanding of all rental procedures, system knowledge and protocol
· Ensuring every reservation is allocated according to company protocol
· Completing each rental accurately with specific attention to detail
· Proactively sell value added products
· Adherence to all company protocols regarding over dues, due backs, extensions and swop overs
· Undertaking fleet inventory as required as per company protocol
· Daily handover protocol to be followed at every shift change
· Capturing all vehicle damages as per Vehicle Inspection Sheet in line with fair wear and tear guide
· On a delivery, collection/ swap over request, all rental documentation must be accurately compiled and completed prior to initiating any movement
· Effectively reporting any hindrances which hamper administrative functions such as malfunctioning office equipment or system issues
· Welcoming customers in a friendly and professional demeanor
· Exercising telephone etiquette
· Timeously resolving customer queries / issues, always ensuring satisfactory resolution of the query/issue
· Providing excellent customer service
· Building a professional rapport with customers
· Strive to be competitive while keeping customers best interest in mind
· Accommodating with all reasonable requests relating to our business to enhance our service and or assist our customers
· Maintain a professional appearance by adhering to the company uniform protocol
· Maintain a neat and organized work area
· Observe all safety and security regulations
· Maintain company standards in line with policy and protocol
· Treating other team members with courtesy and respect, becoming a team player
Job Type: Full-time
Work Location: In person
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