Operation Manager, Business Area

**DSV - Global transport and logistics**

Location: Silverton, Pretoria
Job Posting Title: Manager, Business Area, Operations
Time Type: Full Time

**Qualification(s)**:
Industrial Engineering or Supply Chain Management degree (Advantageous)

**Computer Skills**:
MS Visio,
MS Project,
AutoCAD
WMS advanced experience (SAP) - will be essential requirement

**Job-related Requirements**:
5+ years **experience** in logistics environment, 3+years in management positions

**People management skills** including leadership, performance management, IR, people motivation and people development;
**Communication & conflict management skills** to successfully deal with all levels, age groups and cultures of people - both internal and external. Ability to manage people in a unionized environment successfully;
**Commercial & financial skills**: Financial acumen and experience in adherence to budget, contract management and service level agreements;
**Problem solving skills** to identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active

**Business development experience**: The ability to identify extension business and new business opportunities. The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business.

**Multi-functional role**: The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment.

**ADDED ADVANTAGES FOR THIS ROLE**:

- Negotiation skills & relationship management - client and / or supplier
- Sound knowledge of operational process
- Operational experience and the ability to work independently
- Strong project management background
- Knowledge of ERP/WMS/Systems Integration will be beneficial.

**MAIN PURPOSE OF THE ROLE**:
This service aims to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.

The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various operations.

Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive Industry.

**DUTIES & RESPONSIBILITIES**:
**Ford Silverton Operations**:

- Full accountability and leadership on all aspects of the Automotive operations in Slverton,
- Accountable for all initiatives being implemented across these operations, including potential new client take-on
- Meeting of all customer SLAs
- Compliance of sites to DSV standards:

- SHERQ - achieve minimum requirements
- Implement and maintain Quality Management System at all sites
- Retain and grow business in Automotive
- Unlock synergies within operations to improve competitiveness of solution to prospective clients

**Client Relationships**:

- Ensuring client’s needs and expectations are consistently met within scope of the SLA.
- Client interaction and issue resolution to ensure client satisfaction

**Commercial / Financial**:

- Ensure accurate and timeous monthly invoicing and on time payment by client (debtors days)
- Responsible for GL and Accounting queries.
- Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid

**Operational Performance**:

- Actively managing daily operational performance to consistently achieve performance metric targets
- Delivering on client and internal CIP requirements and driving lean culture
- Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internal as agreed to by all stakeholders, this is an ongoing requirement.
- Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.

**People Management**:

- Firm and consistent approach to ongoing performance measurement and management of team
- Resolution of all IR issues in conjunction with HRM
- Coaching and mentoring of team to achieve client objectives.
- IDP and succession plans in place
- Drive training interventions to close skills gaps in operations

**Client Expectations**:

- Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking