Duty Manager

**ABOUT OUR COMPANY**

Established in 2008, Evergreen Lifestyle is South Africa’s premier retirement brand with a reputation for developing and operating exceptional retirement villages. It delivers a Partnership for Life promise based on 5 pillars of trust - physical security, financial peace of mind, continuous care, a sense of community and exceptional hospitality. There are currently seven operating villages in the Western Cape and Gauteng, with a new village under construction at Sitari Country Estate. Evergreen is committed to extending its national reach into the Eastern Cape and KwaZulu-Natal, and intends to deliver 10,000 homes to retirees across South Africa by 2030.

**MINIMUM CRITERIA**
- Grade 12
- Previous experience (advantageous)
- Tertiary qualification in Hospitality or Hotel Management (advantageous)
- Ability to work shifts and weekends

**REQUIREMENTS AND COMPETENCIES**
- Keeping all lists updated, i.e., telephone, speed dial, emergency no.’s, landscaping allocation, pets, access registers, attendance registers, etc.
- Knowledge of MS Office, MS Excel, MS Outlook & Internet Explorer.
- Maintaining / designing standards forms /documents and templates.
- Prepare handover docs/packs for new residents.
- Maintaining residents’ database (contains all residents’ personal details i.e., contacts ID, medical, next of kin info, etc.).
- Filing - maintaining of filing systems for residents, accounts & general admin files.
- Clear understanding of Creditors / Service level agreements and contracts - Collecting and submitting invoices and statements on a monthly basis and typing of payment requisitions.
- Following up with relevant suppliers regarding invoices / statements.
- Clear understanding of Debtors (Monthly levy accounts) - working out additional charges / recoveries (domestic, medical, maintenance, water, electricity, parking & other charges) for submission and checking / distributing once signed off. Follow up on payment.
- Liaising with various contractors / suppliers / service providers.
- Keeping notice boards updated.
- Assist Assistant Village Manager whenever necessary.
- Monthly payroll administration.
- Ordering of uniforms.
- Monthly levy accounts.
- Pre-billing check on a monthly basis
- Do charge out sheets of domestic and utility workers on a monthly basis.
- Assisting with compiling the monthly newsletter.
- Weekly menu’s and what’s Happening to be compiled and send out.
- Ensuring all residents receive a gift and a card on their birthday.
- Organising hospitality initiatives - planning and execution.
- Receiving maintenance requests / issues, logging them, keeping an up-to-date schedule, following up on them and meeting with Maintenance Manager to sign off completed works.
- Overlooking cleaners & utility worker/s - ordering of stationery and cleaning material on a monthly basis, stock take weekly.
- Interacting with all sections of the village - security / maintenance / cleaning & utility - assisting them where ever possible.
- Facilitate training for all staff.

**Job Types**: Full-time, Permanent

Application Question(s):

- What is your salary expectation
- Where do you live (ie: suburb)

**Education**:

- Diploma (required)

**Experience**:

- hospitality: 3 years (preferred)

License/Certification:

- drivers license (preferred)