Platform and Compute Engineer

Platform and Compute Engineer Join our team at Logicalis to play a key role in supporting our enterprise cloud and managed services environments. Role Purpose The Platform and Compute Support Team has responsibilities focused on the smooth running of our enterprise cloud, managed private clouds, managed services customer environments and internal cloud environments ensuring server, storage, network, and hypervisor availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and backup, implementing best practices and ensuring ITIL principles are adhered to in incident, problem, request and change management. The role supports a 24/7 shift schedule for offshore customers and participates in high‑impact incidents and root cause analysis. Responsibilities Day‑to‑day support of customers’ network and server environments. Perform project related duties regarding new deployments or development requirements. Troubleshoot technical faults and provide satisfactory fixes to the customer. Regularly update customers on progress of faults by telephone and email. Regularly update Logicalis ticketing system Service‑Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests. Complete customer environment change requests, including impact and risk analysis, implementing out of hours where required. Provide day‑to‑day administration for managed service customers. Provide input to customer‑facing Technical Incident Reports. Capture repeat faults and undertake root cause analysis. Proactively identify fault trends. Maintain and update customer technical documentation. Constant knowledge capture and sharing. Stay up to date and be accredited within current technologies. Work with the other departments to understand and share technical strategy. Work as part of the on‑call rota and ensure resources are always available 24x7 and respond within SLA timeframes to any call from the MSC Shift team out of hours. Attend the Change Advisory Board for customer change requests. Attend meetings and working parties to represent Operations where necessary. Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site. Attend customer sites for onsite project and support related activities. Help identify gaps in existing technical documentation, knowledge and skills. Create and maintain technical customer documentation. Undertake technical audits for key customers where issues have been identified. Qualifications Person Requirements Graduate or qualified by experience with ideal certifications such as: Microsoft Azure Fundamentals Microsoft 365 Fundamentals Microsoft Azure Administrator Associate Microsoft 365 Messaging Administrator Associate VMware VCP – VCP-DCV 6.x, 7.x, 8.x Veeam Certified Engineer Commvault Certified Professional ITIL Foundation Experience Essential (1 – 2 Years) Experience of administering, maintaining and troubleshooting Windows Server and associated roles such as DNS, Active Directory, MS Entra, AD Connect / ADFS etc. Microsoft Azure IAAS Administration. Microsoft O365 Administration. Server and Storage Hardware Support. Desirable (Any) Azure AVD VMware vSphere Microsoft Hyper‑V Server hardware support such as Dell, HP, IBM Storage system support Scripting knowledge. PowerShell, Power‑CLI Veeam Backup Commvault Additional Skills / Attributes A structured and organised approach to complex problem determination and solving. Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes. The ability to communicate, both verbal and written, in a clear and professional manner. A detailed and accurate approach to undertaking all duties. A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels. Client focussed and with customer care / services mind‑set. Professional & diligent team player but able to work independently and be self‑motivated. Enthusiastic, energetic, and confident. Light motor vehicle driving licence (Code B) and own reliable transport. Ability to obtain security clearance. Disclaimer : Strictly fair and non‑discriminatory selection procedures will be followed. We use Employment Equity (EE) and affirmative action (AA) measures in an endeavour to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with Logicalis SA’s Employment Equity plans. #J-18808-Ljbffr