Field Service Specialist

4 days ago

Johannesburg, South Africa AGCO Full time

Date: Oct 6, 2025
- Req ID: 101782
- Location: Johannesburg, ZA
- Workplace Type: Onsite

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.

**Your Impact**
- Product champion at level 1 support, working alongside the other Field Service product champion team staff.
- Primarily provide direct technical support through AGCO reporting Web based systems and Phone support, also with field visits to Distribution, Dealers and End users where required.
- Provide support on Parts technical cases through the AGCO Web based systems.
- Provide support on onboard & off board Digital case management through the AGCO Web based systems.
- Collate and quantify field service issues, providing all required warranty failure information and liaising with Level 2 support in order to source plant technical / engineering teams for full resolution.
- Monitor and drive completion of all field campaigns and repair programmes on designated products ensuring that completion rates are achieved and in line with company objectives.
- Working with technical training teams in training support and excellence.
- Attend training and service meetings at designated Africa events and source factories.
- Collate, present and follow up the top 5 product issues at Africa service review meetings.
- Provide technical and operation support to whole goods teams, in field events, demonstrations and product matching.

**Your Experience and Qualifications**
- HND or equivalent qualifications in agriculture/machinery and qualified trade test will be beneficial.
- Minimum of 3-5 years’ experience working directly with agricultural equipment or in a related industry post qualifications.
- Technical knowledge or experience on Combines, Bailers, Hay equipment, Planters and Tractors.
- Fluent in English language is essential.
- Computer and administration skills.
- Ability and willingness to travel within Africa as well as to other AGCO locations.
- Valid Driver’s licence.

**Your Benefits**

AGCO South Africa offers a value proposition to our employees, whereby we value our employees, teamwork and have a welcoming culture, inspired by our 3 Tractors at the Main building entrance. Our employee benefits / programmes are benchmarked within the market and with AGCO globally. These include Health Insurance Benefits (Day-to-day & Major medical care needs), Risk Insurance Benefits (Disability, Life Cover, etc.), Retirement Planning Benefits, and Free Employee Assistance Programmes (EAP) to cater for those life events / unforeseen circumstances causing stress or when good, confidential advice & support is needed.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

**Join us as we bring agriculture into the future and **

**Job Segment**:Maintenance, Field Service, Technical Support, Agricultural, Engineer, Manufacturing, Technology, Agriculture, Engineering

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