Help Desk Technician D

6 days ago

Randburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems and train users.**experience and qualifications**:

- Degree or Diploma and the required Certification
- 6 to 7 Years related experience**additional requirements**:
**responsibilities**:

- Drive business profitability in the context of cost management through Information technology solutions
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
- Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
- Translate Business Strategies into actionable goals and execute relevant IT Help Desk initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
- Solve IT Help Desk user queries and problems. Provide high level support on complex problem resolution. Advise on new established systems and train users, and ensure alignment to SLA's and agreed standards
- Balance conflicting priorities and develop new approaches in the light of changing business circumstances.
- Manage own development to increase own competencies
- Ensure high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent information.

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