Centre Manager

**About the role**:
The Business Exchange is seeking a highly professional, service-driven **Centre Manager** to lead the operations of one of our premium business centres. This role is central to ensuring a world-class experience for all tenants, visitors, clients, and staff. As a premium brand ambassador, the Centre Manager will oversee the full spectrum of centre operations — from reception and hospitality to facilities management and tenant engagement.

**Key responsibilities**:
**Reception management**:

- Maintain a neat, professional front-of-house experience
- Greet and assist guests in a courteous and efficient manner
- Manage all incoming calls and messages, ensuring accurate routing and follow-up (for both tenants and the company)
- Handle deliveries and visitor queries
- Monitor and report any safety or security concerns

**Tenant relations**:

- Act as the first point of contact for tenant support and operational needs
- Maintain attendance registers and emergency procedures
- Track revenue, occupancy, and tenant-related charges
- Escalate issues to appropriate departments and maintain tenant satisfaction
- Uphold a professional environment free of office politics and gossip

**Boardroom coordination**:

- Manage bookings, readiness, and cleanliness of boardrooms
- Perform pre
- and post-use inspections and report any issues
- Coordinate with Hospitality team for seamless meeting experiences

**Hospitality oversight**:

- Work closely with Hospitality staff to maintain cleanliness and presentation
- Report staff absences and manage daily coordination
- Support HR administration for Hospitality staff

**Sales support**:

- Conduct viewings for potential tenants when required
- Actively contribute to occupancy management and lease tracking
- Maintain professional conduct during all client interactions

**Stock & supplies management**:

- Maintain tight control over centre stock and supplies
- Prevent misuse and ensure timely restocking
- Keep accurate inventory records

**Operational duties**:

- Ensure the centre complies with internal policies and procedures
- Oversee maintenance, repairs, and IT issues
- Support tenant onboarding and offboarding processes
- Coordinate with internal departments for seamless operational flow

**Requirements**:
**Minimum qualifications**:

- Grade 12 certificate
- Diploma or Degree in Communications, Client Relations, or related field
- Minimum 6 years’ experience in Centre Management, Property Management, Hotel concierge or similar role

**Experience and skills**:

- Strong reception and customer service background (6-10 years)
- Experience managing technical equipment (projectors, conferencing tools, etc.)
- Proven ability to manage busy operational environments
- Strong proficiency in Microsoft Office and Google Suite

**Advantageous experience**:

- Previous property industry experience / hotel industry experience
- Familiarity with tenant leasing and space management
- Conflict management and tenant relationship handling

**Behavioral competencies**:

- Professional appearance and conduct
- Exceptional communication skills (verbal and written)
- Proactive and dependable work ethic
- High attention to detail and organisational skills
- Positive, service-oriented mindset
- Ability to plan, prioritise, and multitask effectively
- Strong sense of accountability and responsibility

**Why join The Business Exchange?**:
At The Business Exchange, we pride ourselves on creating premium business environments that foster growth, professionalism, and excellence. You will be joining a high-performance team committed to delivering exceptional service and operational excellence.