Centre Manager

4 days ago

Cape Town, South Africa Tower Group Full time

Our client is seeking a **Centre Manager**, which will be responsible for the success of their **Cape Town** branch.

Their aim is to add onto their expertise in running a profitable business, retaining clients and exceeding client expectations.

**The responsibilities are listed below, however is not limited to**:

- Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solution-based service.
- Create an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM “bumps” into this person
- Takes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance).
- Is responsible for client retention in the centre.
- Meet with existing clients regarding possible expansions.
- Up sell existing clients that don’t have certain products.
- Host regular formal/informal meetings with clients to determine their experience with centre to date and comments good or bad - come up with solutions where needed.
- Become the point of contact for when clients need information and assistance, must have an in-depth understanding of all key services, products and amenities offered to clients and the ability to deliver in an exceptional and timely manner.
- Responsible for the preparation of offices before new clients move in.
- Registering IT Logs with IT.
- Ensure New Client Files are correct.
- Checking client payments.
- Oversea overall operations of the centre.
- Responsible for mentoring and training of all existing and new staff.
- Responsible for conducting performance appraisals.

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