Office Operations Supervisor

6 days ago

Stellenbosch, South Africa Farm Manager SA Full time

**Stellenbosch Area - Western Cape**: Our client is looking for an Office Operations Supervisor - Agriculture to join the team.

This is a **‘LIVE OUT’**position.

**MINIMUM REQUIREMENTS**
- A tertiary qualification in a commercial or office administrative discipline.
- Knowledge of the testing, inspection, and consulting industry
- 1-2 years of experience in leading or managing a team.
- 3-5 years of experience in general office administration, preferably in scheduling activities, invoicing, and client relationships.
- Previous people management experience, and the soft skills to effectively manage the team

**KNOWLEDGE, SKILLS & ABILITIES REQUIRED**
- Thinking in terms of client service, finances, processes, systems, and data.
- A positive, can-do attitude.
- Ability to carry out your role with empathy for your colleagues and clients.
- Efficient and effective communication and presentation skills.
- Problem-solving and proactivity.
- Attention to detail and a high level of accuracy.
- Flexible in approach, according to the needs of colleagues and clients.
- Accountability and ownership of self-development and development of the team members.

**KEY JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**
- Be the point-of-contact for the day-to-day running of the operation.
- Champion excellent customer service and set the team up for success.
- Establish goals for your team members that are in line with the business objectives and scheme requirements.
- Put in place a training and development plan for each team member and have regular one-on-ones to monitor progress and give constructive performance feedback.
- Work closely with Audit Delivery to ensure that clients have a seamless experience and that audits are scheduled optimally.
- Work closely with IT to identify and implement process improvements and ensure that all processes are correctly mapped out.
- Work closely with HR on all recruitment and discipline matters.
- Manage leave schedules to ensure that the team is adequately staffed.
- Maintain financial control, by ensuring that customers are quoted and invoiced accurately, and that the monthly accrual is completed accurately too.
- Complete monthly revenue forecasts and compare these against actual results for accuracy.
- Monitor progress using Power BI reports, net promoter score, and employee engagement survey, and act accordingly based on data.

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