Cleaning Manager

2 weeks ago

Brackenfell, South Africa Tsebo Group Full time

**About Us**:
**Join Tsebo Cleaning Services as a Contracts Manager** and take the lead in delivering high-quality cleaning operations across multiple sites in the Western Cape region. This role is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about service excellence.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people**- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

At Tsebo, we value **Service Excellence**, **Integrity**, **Teamwork**, **Innovation**, and **Sustainability**. As a Cleaning Contracts Manager, you’ll play a key role in upholding these values while driving operational success.

**Duties & Responsibilities**:

- Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
- Build and maintain strong client relationships through excellent service delivery.
- Manage cleaning materials and stock levels, ensuring timely replenishment.
- Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.
- Address HR matters including discipline, grievances, and performance management.
- Conduct regular site inspections to ensure compliance with SLAs and quality standards.
- Support contract retention through consistent service and client satisfaction.

**Skills and Competencies**:

- Strong knowledge of cleaning processes and hygiene standards.
- Ability to interpret SLAs and conduct site audits.
- Basic understanding of HR procedures and labour legislation.
- Proficiency in MS Excel and operational reporting tools.
- Excellent organizational and time management skill.

**Qualifications**:

- Relevant operations and people management experience.
- Minimum of 5 years’ experience in a similar environment on middle management level.
- Experience in the commercial industry is highly advantageous.
- Experience in managing or overseeing large compliments of people.
- Understand cleaning principles and knowledge of company policies and procedures.
- Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s.
- Strong people skills and knowledge or Industrial relations.

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