Branch Manager

**Reports to**:
Regional Manager/Internal Auditor/ Internal Trainer

**Number of subordinates**:

- Assistant Branch Manager
- Supervisor
- Cashiers
- Bar staff
- Cleaners
- Security Staff

Essential functions (in no particular order):
**1. Staff Management**:

- Monitoring all staff absentee, leave, sick leave and maternity leave. Ensuring that all

this information is reported accurately on the roster and to HR on a monthly basis.
- Capturing and approving/declining leave.
- Coaching staff members who have too many sick days and getting them to get

medical certificates if they are unable to do their jobs physically. (HR to then take

further)
- Coaching staff members with poor performance, giving them a period to improve on

area’s where performance is poor. If performance does not improve there must be

an action, written warning with dismissal as the result is there is still no

improvement after additional training.
- Ensuring that all staff have the correct training. To upskill and mentor staff.
- Issue warnings to staff as per the Codes of Conduct and Disciplinary Actions.
- To follow the Code of Conduct in order to have fair labour practice throughout the

WSB group.
- To keep staff updated on all policy updates, and ensure policy and procedure

documents are signed and sent through to HR when required.
- Ensure that the policy document file for each branch is always kept up to date.
- Making sure that staff are licensed when required, and that the relevant

departments/board are notified of any staff changes. Communication with other

departments are essential.
- To be fair in allocating shifts on Sundays and Public holidays.
- Manage the cashiers, cleaners, ticket checkers and bar staff.

**2. Banking**:

- Ensure that daily drops balance and logged according to the policies and procedures.

**3. Stock ordering**:

- Monitor stock levels for printing, groceries and cleaning goods to ensure that stock

levels are maintained for the month ahead.
- Ensure that all stock required for printing, cleaning and other functions are ordered

from procurement by the 28th of each month.

**4. Customer service (complaints) / Monitoring of staff**:

- Finding the best solution towards a problem while being fair and respectful.
- Dealing with problems concerning both staff and clients
- Monitoring that no staff member lays him/herself any bets or credit bets for

customers
- Checking that all staff follows the rules given to them, whilst also leading by

example.
- Do regular floor walks to monitor staff behaviour.

**5. Payouts/Cancelled Tickets (Manage the Ticket checker and escalate any queries they may**

**have on the following)**:

- Pay out tickets are kept in order for collection by the auditor.
- Cancelled tickets are kept in order until for collection by the auditor.

**6. Reports/Admin Management**:

- Reporting to senior staff when a problem occurred at the branch (whether fixed or

not).
- Creating copies of all slips and invoices. These need to be sent and entered onto the

DCR.
- Keeping all files up to date
- Completing the Roster, daily report, printer register, daily cash recon, and sending

all attachments to the relevant departments timeously.

**7. Slots**:

- Checking that the manual pay outs for the slots correspond with machine printouts.
- Calling maintenance if machines are broken or jammed.
- Writing down each and every pay out done.
- Balancing the slots registers with the daily cash recon and machine printouts.

**8. Balancing**:

- Cashing up all staff at the end of their shift and transferring their amount to the

manager cashing up by using a handover template.
- Making sure the daily cash recon balances and matches the cash on hand.
- Adding up all slips and invoices with cash and reconcile with the relevant templates.
- Reporting any variances to the regional manager as well as the finance department.

**9. Displays**:

- Making sure all displays are always up
- Posters and branch material to be kept up to date
- To check that each television has different displays.
- Making sure all WSB horse racing displays are displayed, along with soccer displays.

**10. Internet Stations**:

- Internet stations to be switched on in the morning and switched off at night.
- Checking that it’s working properly throughout the day.
- Make sure that all equipment is still there and in working condition.

**11. Promotions - (Ensure that this is done by PRO’s)**:

- Printing and posting all new promotions at the correct places.
- Notifying all staff of new promotions and how they work.
- Buying any accessories for new promotions for the shop (slips kept).
- Knowing how all promotions work and ensuring that all staff know.

**12. Camera**:

- Making sure the camera’s cover all angles of the branch.
- Ensure that all cameras are clear and in a working condition.
- Going through footage when required

**13. Branch Maintenance**:

- Must be able to perform minor maintenance, and call a maintena