Operation Manager

**DSV - Global transport and logistics**

Location: Silverton, Pretoria
Job Posting Title: Manager, Operations, Solutions
Time Type: Full Time

**Qualifiaction(s)**:
Supply Chain & Logistics Degree/Diploma or Industrial Engineering Degree/Diploma

**Additional Computer Skills**:
Warehouse Management Systems advanced experience (CMMS3, SAP, CargoWrite) - will be essential requirement

Highly proficient in Excel/PowerPoint for data management and reporting

**Job-related Requirements**:

- **Minimum of 5 years experience in Automotive logistics**:

- Proven track record in product logistics environment
- Minimum of 3-5 years’ experience in Leading a team on an assembly production line in an Automotive environment.
- **Operations**:Extensive knowledge and hands on skill related to Inbound & Outbound logistics, Warehouse Processes, Part supply through Autocall, Sequecning, Milkrun & Kitting. Abilities to investigate and close out inventory stock variances, caused through incorrect system transactions, Bill of Material, etc.
- **Problem Solving**: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures
- **Management**: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
- **Communication**: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
- **Compliance**: Must ensure implementation and daily adherence of full site compliance for Safety, Quality and Delivery, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Safety Authority requirements - previous management experience leading large teams with these requirements.
- **Commercial**: Must have effective commercial acumen and experience to manage Client SLA’s and Risk; Understand site operational KPI’s, as well as standards and compliance thereof, as per SLA and deliver to objectives and targets.
- **Stress and Conflict Management**: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
- **HR and IR**: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes advanced knowledge of Industrial Relations and Processes; Sound knowledge of IR principles and ensuring adherence.

**Main Purpose of the Role**:
This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. Managing a team of 100-150 employees.

The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.

Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry.

**Duties & Responsibilities**:
**Ford Operations**:

- Accountability and leadership on all aspects of the Ford Silverton operations in Gauteng.
- Meeting of all customer SLAs.
- Compliance of sites to DSV standards:

- SHERQ - achieve minimum requirements
- Implement and maintain Quality Management System at all sites
- Assist in unlocking synergies within operations to improve competitiveness of solution
- Assist in driving synergies with other DSV business units, where possible, to improve operational performance

**Client Relationships**:

- Ensuring client’s needs and expectations are consistently met within scope of the SLA.

**Commercial / Financial**:

- Claims investigation in order to understand claim details per incident to report internally

**Operational Performance**:

- Actively managing daily operational performance to consistently achieve performance metric targets
- Delivering on client and internal continuous improvement requirements and driving Lean culture
- Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
- Customer dissatisfaction process analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.

**People Management**:

- Firm and consistent approach to ongoing performance measurement and management of team.
- Firm and consistent management of team in line with DSV Values, Policies and Procedures, NBCRFLI Main Agreement, BCEA and LRA.
- Ensure effective resourcing in all departments to deliver the expected services.
- Resolution of all IR issues in conjunction with HRM timeously.
- Coaching and mentoring of team to achieve client objectives.
- IDP and successi