Operation Manager

1 day ago

Pretoria, South Africa Alliance International Full time

**Job Summary**

The Operations Manager - Mozambique oversees the day-to-day operations of the organization under the direction of the Regional Managing Director-Africa. This role focuses on ensuring the company's success and growth in Africa, monitoring security conditions, and making appropriate recommendations. The Operations Manager is responsible for a variety of functions, including strategic planning, customer support, project execution, and team supervision.

**Major Responsibilities**
- Strategic Implementation: Design and implement effective business strategies and procedures.
- Goal Setting: Establish comprehensive performance and growth goals.
- Customer Engagement: Convert inquiries into orders and enhance customer satisfaction through improved support processes.
- Project Management: Oversee existing and future projects, ensuring successful execution.
- Team Leadership: Supervise staff across various departments, managing daily operations and delegation.
- Budget Management: Manage operational budgets to promote profitability and sustainability.
- Company Culture: Ensure policies that align with the company’s culture and vision are implemented.
- Operational Oversight: Monitor daily operations and staff performance across all departments.
- Performance Evaluation: Analyse and interpret performance data and metrics to evaluate effectiveness.
- Reporting: Prepare and submit reports and feedback to the Managing Director on key issues.
- Vendor Management: Manage relationships with partners and vendors.
- Travel: Be prepared to travel locally and regionally within Africa.

**Qualifications**
- Experience: Minimum 10 years in the security field, with at least 3 years in an operations Manager role.
- Security Background: Must have a strong experience in high-risk and control risk security environment.
- Legal Knowledge: Understanding of industry legal rules, guidelines, and best practices.
- Communication Skills: Ability to interact effectively at all organizational levels.
- Business Acumen: Knowledge of various business functions including supply chain, finance, customer service, and human resources.
- Analytical Skills: Proficient in data analysis and performance/operation metrics.
- Problem Solving: Strong critical thinking and problem-solving abilities.
- Team Orientation: Collaborative team player with good time-management skills.
- Interpersonal Skills: Excellent interpersonal and communication skills.
- Language Proficiency: Proficient in English and able to speak & understand Portuguese language is required.

Work Location: In person

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