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Contact Centre Trainer
2 weeks ago
**Responsibilities**:
- Brilliant communication skills
- Excellent coaching and mentoring skills
- Energetic, vibrant and bubbly personality
- Coaches the team in order to ensure quality of delivery meets the appropriate standard
- Measures and manages the team to ensure out-of-line situations are immediately addressed
- Communicates information in a timely, accurate and understood manner to all team members
- Ensure that all Human Resources policies and procedures are observed
- Conduct team briefs as scheduled by management and in line with the weekly focus agenda
- Ensure regular feedback is given to Agents with regards to action plans that have been set
- Ensure all relevant business communications are communicated to the team as and when required
- Track and accurately update operational performance files for Agents on a weekly basis
- Compiling and sending reports as required by the business for relevant updates
**Requirements**:
- Matric
- 3-5 years of Trainer experience working in a Contact Centre
- 2-3 years of Debt Review experience
- Bilingual (Zulu and English)
COVID-19 considerations:
COVID-19 protocols include mandatory mask usage, the provision of sanitizing stations throughout the company, as well as regular work space disinfection throughout the day.
