Collections Consultant
6 days ago
We are seeking someone with at least 2 years experience in collections who will play a very important role in our company by ensuring high payment collection rates. The successful person must also be able to assist the administration team with various administrative tasks.
This role involves not only collecting money from clients, but also to focus on building strong relationships with clients, educating them on the importance of making regular payments while under debt review, to ensure they do not default on their payments.
**Key Responsibilities**:
- Proactive engagement and relationship building with our clients.
- Calling clients prior to their first and second payments
- Calling clients following a missed payment
- Investigate historical data and arrears on rehab payments
- Resolve client queries relating to missed payments.
- Educate clients by emphasising the importance of making payments on time all the time.
**Key Requirements/Competencies**
- **Previous work experience in a collections environment or similar role (2 or more years required)**:
- Excellent communication skills (written and oral)
- Excellent problem solving and negotiation skills
- High level of attention to detail.
- Ability to speak 2 or more languages (advantageous)
- Familiar with Maximus and Hyphen software (advantageous)
- Number of clients contacted
- Payment ratios
- Unpaid conversion ratios
**Salary**: R6,000.00 - R10,000.00 per month
**Experience**:
- Collections: 2 years (required)
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