Collections Consultant 1

**Location**

135 Rivonia road Sandton

**Requisition Details and Talent Acquisition**
**contact.**

Req: 127899

TA Consultant: Lebohang Monate

**Job Purpose**

To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

**Responsibilities**:

- Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
- Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with clien tand authorised third parties.
- Maintain client satisfaction by responding to general queries on risk or arrears timeously.
- Contribute to team dynamics by sharing knowledge and ideas.
- Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
- Ensure client account status are correct by checking the account history details on the system.
- Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
- Prioritise customer accounts by grading all accounts into risk categories and age analysis.
- Minimise potential loss to the bank by implementing the collection process and strategy.
- Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
- Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
- Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
- Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debtwrite-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
- Improve workflow and time management efficiencies by proactive planning and implementing credit control process
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

**Essential Qualifications - NQF Level**
- Matric / Grade 12 / National Senior Certificate

**Type of Exposure**
- Sharing information in different ways to increase internal stakeholders understanding
- Communicating internally
- Managing costs against a budget
- Knowledge of account restructuring
- Capturing data
- Checking accuracy of reports and records
- Managing and monitoring internal customer expectations
- Reconciliation statements
- Managing customer expectations
- Working in a fast passed environment

**Minimum Experience Level**
- 2 years’ experience in credit collections

**Technical / Professional Knowledge**

Banking knowledge

Business terms and definitions

Data analysis

Governance, Risk and Controls

Relevant regulatory knowledge

Relevant software and systems knowledge

Negotiation skills

Product Knowledge

Relevant Nedbank Human Resources policies and practices

Administrative procedures and systems

**Behavioural Competencies**

Communication

Collaborating

Decision Making

Stress Tolerance

Work Standards

Managing Work
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566 _**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_