Restaurant Supervisor

7 days ago

Cape Town, South Africa Jime Fortex Full time

Key Performance Areas: - Maintain brand reputation ,Ethos and Values of the company - Build long term relationships with our customers, suppliers and staff - Responding, handling, solving complaints and concerns - Under and implement completely all policies, procedures, standards, specifications, guidelines and training programs. - Achieve company objectives in sales, service ,quality, appearance of facility and sanitation and cleanliness through training of employees and creating positive, productive working environment - Manage cash, cash ups, day banks and implement operating procedures - Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policy, procedures and rules. - Assess staffing requirements, recruitment, appoint ,training, coaching and reviewing and corrective action of staff - Ensure staff know and adhere to established codes of practise - Organise and monitor staff schedules according to operational and budgetary standards - Set example of friendliness, helpfulness and energy among staff daily - Set dress, uniform and behavioural standard - Maintain employment records - Responding, handling, solving complaints and concerns in any and all forums - Ensure security processes adhered to - Co-ordinate restaurant operations for each shift - Total restaurant and bar receipts are reconciled with sales daily - Monitor and corrective action to all budgetary items - Implement and oversee all cost cutting measures - Determine and execute operating procedures - Carry out restaurant marketing, advertising and promotional activities and campaigns - Ensure quality and quantity of food and beverage standards maintained - Monitoring and maintenance of agreed gross profit > 33% - Ensure adherence to set recipes and presentation standards - Minimise and recording of all waste - Manage the incident, handover books as well as the advertising, wastage and customer care accounts - Ensure proper delivery schedules and documentation and storage of all food and non-food items - Keep current with trends, media and news in the industry - Ensure that all products are received in correct unit c **Requirements**: **Requirements**: - Diploma / Degree from a reputable hotel school -advantageous. - Must have 2 years F&B supervisory management experience in a luxury hotel environment. - Good communication and interpersonal skills. - Knowledge of silverware - advantageous. - Good food and beverage product knowledge. - Working knowledge of general restaurant operations and food and beverage service. - A strong grasp of operational systems and computer literacy in Microsoft Excel and Word.

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