IT Desktop Support Technician

6 days ago

Cape Town, South Africa Armstrong Appointments Full time

Cape Town (Airport Industria)
- Posted 3 hours ago

**1. PURPOSE OF THIS ROLE**
The position works in close coordination with both the Service Desk Manager and System Administrators to devise, plan, implement and manage a comprehensive integrated solution.

**2. EDUCATION & EXPERIENCE**
- B-Degree in Information Technology/Systems
- At least Microsoft MTA (Desktop roadmap) certification or MCSA certification (current certification)
- Minimum of 3 years of working on a Help Desk or a Desktop Support as a Technician.
- Proven track record of successfully working on Service Desk Support Systems.
- Strong understanding of hardware, software, networking and infrastructure principles is required along with knowledge of telephony and web principles.
- Outstanding communication skills to team and clients.
- Knowledge of (ITIL) and service management to deliver outstanding customer services and satisfaction.
- Strong customer service orientation, good written and oral communication skills, keen attention to details with strategic and holistic mind-set, self - motivated and directed.
- Ability to facilitate one-to-one and group training sessions.
- Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.

**3. TECHNICAL COMPETENCIES**
- Solid technical knowledge in specific functional area.
- Good skills in analysis and report writing.
- Fully competent in Microsoft suite, and programs relevant to role.
- Competent in Windows and Mac Support relevant to role.
- Good understanding of business principles.
- Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management.
- Excellent knowledge of end user devices (PC, Laptop, Mac, mobile) and peripherals.
- Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.

**4. BEHAVIOURAL COMPETENCIES**
- Communicates very effectively both in writing and verbally.
- Displays good interpersonal and relationship building skills.
- Exhibits strong need for development of self and others.
- Focus on delivery.
- Is highly adaptable.
- Demonstrated focus on quality and strong awareness and management of risk.
- Ability to solve problems and to make effective decisions.

**5. ABOUT THE COMPANY**

Well-established African & UAE black-owned JSE listed group.

**Remuneration**: R25,000 pm CTC

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