IT Desktop Support Technician

5 days ago

Cape Town, South Africa Queenspark Pty Ltd Full time

**Title**:IT Desktop Support Technician

**Location**:Head Office

**Department**:IT

**Reports to**:IT Operations Manager

**Key Requirements**
- Grade 12 plus certifications such as A+, N+, or MCDST (or working toward them).
- At least **5 years’ hands-on experience** in desktop support and service desk environments.
- Strong knowledge of Windows OS (2010-11) and Windows Server (2012-22).
- Experience with backup software (Veeam), remote support, and hardware troubleshooting.
- Basic understanding of networks, Citrix, and cabling.
- Excellent troubleshooting, communication, and customer service skills.
- Flexibility to provide after-hours and remote support when required.

**Key Responsibilities will include, but are not limited to**:

- Provide desktop support for users, including hardware, software, printers, cabling, and operating systems.
- Manage service desk tickets: log, track, resolve, escalate when needed, and keep users updated.
- Monitor and troubleshoot store-level backups, escalating issues where necessary.
- Restore system connectivity when outages occur.
- Record, track, and manage IT assets, ensuring policies are followed for allocation, transfer, and disposal.
- Liaise professionally with staff at all levels, ensuring SLA compliance and timely resolution of issues.

**Key Behavioural Competencies**
- A proactive approach with strong problem-solving skills.
- Ability to work well in a team and communicate clearly with users at all levels.
- Professionalism, integrity, and a genuine focus on helping colleagues succeed.
- At Queenspark, we value passion, professionalism, integrity, and customer focus. You’ll be part of a team that thrives on solving problems, supporting colleagues, and creating great experiences for both staff and customers._

**Job Types**: Full-time, Permanent

Work Location: In person

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