Senior Administrator

5 days ago

Sandton, South Africa Momentum Corporate Full time

**Introduction**

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- To provide an effective and efficient service to clients and intermediaries by receiving, evaluating, and responding to queries timeously.

**Requirements**:
**Experience and Qualifications**
- Grade 12 (NQF Level 4).
- 4-6 years of relevant experience.
- Employee benefits experience is essential.
- Extensive industry knowledge and product knowledge as well as relevant legislation
- Successful completion of Yenzani training is preferred.

**Duties & Responsibilities**
- Effective and prompt management of the team mailbox.
- Ensuring effective management of the Credit Control accounts for the Retirement and Risk Book of Business of the team.
- Ensuring effective management of the risk claims accruals of the team.
- In conjunction with the Administration Manager be accountable for the preparation of the Quarterly Admin Reports.
- Assisting with the checking of claims and contribution cycles(recons) as the need arises.
- Taking ownership of queries and ensuring they are resolved timeously and effectively.
- Ensuring adherence to organisational best practice and legislative requirements.
- Adhering to policies and procedures and taking corrective action where necessary.
- Ensuring all risks are mitigated and escalated where necessary.
- Engaging in effective communication and delivering according to Service Level Agreements and providing first-time resolution.
- Maintaining a consistent service delivery to ensure client retention and satisfaction.
- Supporting the Administration Manager and client-centric model that enables efficient and effective client service.
- Assist with the contact centre as the need arises.
- Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.

**Competencies**
- Accountability.
- Attention to detail.
- Customer orientation.
- Communication with impact.
- Organisation and planning skills.
- Team player.
- Time management.

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