Call Centre Agent E

7 days ago

Randburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

**experience and qualifications**:

- Minimum Qualification - Grade 12
- Preferred Qualification - Relevant Diploma
- Experience - 1-3 years Call Centre Agent Experience
- Person must not be an unrehabilitated insolvent
- **additional requirements**:

- Office based position in Randburg - NQF 4 or Grade 12 min - NQF 5 advantageous - 2+ years experience working in a Customer Service or Sales environment - Excellent command of the English language

**responsibilities**:

- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
- Demonstrate teamwork as a valued team player
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Contribute to innovation by finding faster and more accurate ways of working
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Build and maintain stakeholder relationships
- Address customer needs in order to meet or exceed customer expectations
- Act responsibly with work related resources to contribute to cost containment
- Resolve customer queries received through inbound calls
- Answer inbound calls in the eBucks call centre to provide product and service information to customers

  • Call Centre Agent E

    1 week ago

    Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer...

  • Call Centre Agent E

    13 hours ago

    Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer...

  • Call Centre Agent Fraud E

    6 days ago

    Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer...

  • Call Centre Agent

    2 weeks ago

    Randburg, South Africa TC Consulting Full time

    VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience advantageous If you interested in the above-mentioned role,...

  • Call Centre Agent

    13 hours ago

    Randburg, South Africa TC Consulting Full time

    VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience advantageous If you interested in the above-mentioned role,...

  • Call Centre Agent

    13 hours ago

    Randburg, South Africa TC Consulting Full time

    VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience If you interested in the above-mentioned role, Contact Naomi...

  • Call Centre Agent

    7 days ago

    Randburg, South Africa i-Talk Financial Services Full time

    **Call Centre Agents** **Requirements**: - Matric OR Grade 11 Term 4 report - Computer Literate - Well Spoken - Contributing to and driving sales by effectively calling clients. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all correct information onto final sales. - Adhering to sales team...

  • Call Centre Agent

    7 days ago

    Randburg, South Africa i-Talk Financial Services Full time

    **Call Centre Agents** **Requirements**: - Matric (NSC). - Computer Literate. - Well Spoken. - Contributing to and driving sales by effectively calling clients. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all correct information onto final sales. - Adhering to sales team standards...

  • Call Centre Agent

    13 hours ago

    Randburg, South Africa i-Talk Financial Services Full time

    **Call Centre Agents** **Requirements**: - Matric (NSC). - Computer Literate. - Well Spoken. - Contributing to and driving sales by effectively calling clients. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all correct information onto final sales. - Adhering to sales team standards...

  • Call Centre Agent

    2 weeks ago

    Randburg, South Africa i-Talk Financial Services Full time

    **Call Centre Agents** **Requirements**: - Matric OR Grade 11 Term 4 report - Computer Literate - Well Spoken - Contributing to and driving sales by effectively calling clients. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all correct information onto final sales. - Adhering to sales team...