Counter Sales

**Counter Sales - Durban North**: **POSITION SNAPSHOT**: - JobReq ID: 48573- Type of work: On site- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Durban North, ZA**OUR COMPANY**: Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are working to accelerate sustainable mobility innovations and solutions. Through innovative technology, we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play. Bridgestone also benefits from a significant retail network throughout the region - in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions. At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why. In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals. We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work. : **Job Purpose** We are looking for a Counter Sales person reporting directly to the Hiring Manager. This is a local role, based in Durban North. The successful incumbent will create an excellent first impression telephonically and in person with customers. They will generate interest and maximise sales opportunities for the branch. Develop and maintain excellent understanding of all products, services, systems and processes in order to deal with all kinds of questions from customers and fellow employees. **Responsibilities**: **Achievement of Sales targets** - Sell Bridgestone range of products over the counter by reading the situation and maximising the Gross Profit (GP) to ensure maximum profit - Register Tyre Damage Guarantee (TDG) on system - Advise customer on benefits and product choice - Complete invoicing procedure at the counter - Provide on the job training for less experienced employees - Instruct workers to execute the job as required by the customer - Ensure exceptional fitting bay performance - Keep a diary of customer enquiries and pass prospective leads onto branch reps for follow up - Ensure that customers get correct advice to secure their business - Picking slip always correctly completed and filed - Correct price, discount and product at all times - Correct payment method and procedures followed - Always recommend the additional critical services to customers - Alignment, balancing, etc - Prioritize the execution of the breakdown and documentation thereof where applicable - Knowledge and compliance to Competitions Act **Customer Service** - Know market related pricing, issues and trends - Inform customers of new services and products - Advise the Branch Manager of any exceptions or other trading information which will benefit the business - Ensure customers are informed of offers - Ensure all jobs are completed timeously and that the customer is informed of any delays - Do customer visits at least once a month - Do customer fleet surveys - Ensure that all tyres requiring a brand number are captured in a branding register - Ensure all relevant paperwork must be filed and stored in a clean safe place **Accurate Administration** - Purchase Order Documents (POD’s) signed completed in register and handed to administration - Capture all claim cards according to company policy - Ensuring that all cash sales, invoicing and administration procedures are strictly adhered to - Administer Counter Sales float and daily register - Maintain list of regular branch customer’s profile and pricing - Check vehicles daily trip sheet - Inform branch manager of service intervals on vehicles where applicable - All tyre movements are captured on a tyre registry - Do part of monthly housekeeping on SAP **Health and Safety**: - Ensure work area is compliant with Occupational Health and Safety standards - Ensure fitters work is executed correctly according to company health and safety procedures and company fitting procedures