Claims Technical Advice Specialist

1 week ago

Pretoria, South Africa Santam Full time

OPPORTUNITY

Santam is recruiting for the position of Claims Technical Advice Specialist within the Claims Technical Advice department. Claims Technical Advice operates within the Quality and Knowledge Management which is part and parcel of Claims Services. We are looking for a highly professional and driven individual to assume the role of support to the Claims Technical Advice business in ensuring the claims technical advice activities in claims services, based in Centurion Pretoria. The position reports to the Claims Technical Advice Manager. WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE

Providing technical advice on matters of interpretation of insurance policy wordings to claims management and different stakeholders within the organisation.
Facilitate claims knowledge transfer through workshops and publication of short-term insurance claims communications.
Promote uniformity of policy interpretation which will contribute to faster indemnification processes and fair treatment of customers.
Liaise with underwriting and training concerning ambiguities and shortcomings in policy wordings as input to promote development and or product wording changes.
QUALIFICATION AND EXPERIENCE

Legal qualification (LLB; Bjuris; or BProc).
Insurance related qualification (COP; ICIBS; HCII)
3 years or more in operational (claims) environment & underwriting environment
Excellent knowledge of claims processes
Solid knowledge of Insurance products (Personal and Commercial etc.)
SKILLS

Product knowledge (Commercial and Personal lines);
Strong relationship building skills
Strong industry acumen
Analytical skills
Negotiation skills
Ability to pay attention to detail KNOWLEDGE

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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