General Manager

**Job Purpose**:
To assume full responsibility for all aspects of commercial operations of the business units under the incumbents control to ensure that they are run profitably, safely and in accordance with the organisations Standards and Procedures as approved by the BIL Board of Directors and within the boundaries of the relevant legislations and by laws.

**Qualifications & Experience**:

- Matric
- BCom Logistics or National Diploma in Materials Handling, Logistics or Industrial Engineering.
- Minimum of 10 years experience in a broad spectrum of management, preferably in a Logistics or Supply Chain Environment.
- Well grounded in all aspects of planning, leading, organising and controlling.
- Sound inventory management.

**Key Responsibilities**:
**PLANNING AND ORGANISING**
- Responsible for the short, medium and long term planning for the business units under the incumbents control including operations, finance, administration, marketing, SHERQ, IT requirements and profitability.
- Establish reliable forecasts for the BU’s monthly and over 1, 3 and 5 years.
- Monitor these forecasts / budgets weekly and monthly and advise the Operations Director on market and customer changes and opportunities.
- Take initiative and corrective action to ensure forecasts / budgets are achieved and surpassed.
- “Trouble Shoot” existing or expected situations and take corrective action.
- Resolve day to day problems concerning all aspects of the business units which cannot adequately be dealt with by the respective Facility Managers.
- Ensure equipment and business units are capable of handling current and new business.
- Anticipate fluctuations in volumes and revenue to be earned and takes necessary corrective action.

**BUSINESS DEVELOPMENT**
- Responsible for developing, establishing, securing, and maintaining business opportunities for the BU’s, in consultation with Business Development
- Explore opportunities and the validity of new business options related to the business units. Initiate proposals, co-ordinating and developing these into real opportunities.
- Keep abreast of market conditions and developments that may influence the business units or opportunities for the division.
- Plan / initiate promotional functions to further the division’s interests.
- Promote a positive public relations image of BIL amongst the local community, local authorities and industry.

**CUSTOMER SERVICE**
- Liaise and participate with the clients of the various business units in so doing building and maintaining good client relationships.
- Ensure that SLA’s are in place with each customer and that these are effectively managed.

**PROFITABILITY**
- Ensure that the respective business units’ pricing is competitive within the market whilst remaining profitable and keeping/securing business.
- Set standards around each business unit to ensure that the operations remain within the forecast profitability.

**OPERATIONS**
- Structure staff according to laid down staff compliments.
- Ensure safe methods of operating and that staff are trained to conform to these standards.
- Ensure that available equipment is in good order, relevant to the type of work being done, and follow a sound replacement program.
- Monitor the purchases of critical materials.
- Ensure that all legislated safety requirements and standards are adhered to.
- Keep abreast of developments in technology that would make the operations more efficient and more profitable.

**INDUSTRIAL RELATIONS**
- Build and maintain sound industrial relations in accordance with BIL’s IR Policy.
- Assist the HR Manager as part of the Negotiating team during substantive negotiations or Procedural Negotiations, from time to time as the need arises.

**OPERATIONAL ADMINISTRATION**
- Ensure sound administrative control of all operations.
- Ensure that the Quality Policy of BIL, the Occupational Health and Safety Act and the BIL SHERQ Management System are communicated to all employees and adhered to.
- Ensure sound accounting procedures are maintained in accordance with auditing requirements.
- Ensure necessary reports are submitted timeously, eg Board Report, Facility Report.
- Establish the necessary statistical information to assist in planning and controlling.

**STAFF**
- Institute control and discipline (if necessary) in all staff via direct reporting channels. Ensures disciplinary procedures are adhered to.
- Employ or dismiss staff as and when the need arises, according to laid down procedures.
- Ensure that the BU”s have succession plans in place for selected staff and ensure that the incumbent has a successor or successors.

**SECURITY**
- Ensure that the BU’s have adequate and effective security staff and systems in place.

**TRAINING**
- Ensure that all business units complete an annual Training Needs Analysis / IDP for each staff member.
- Ensure that staff attend Training in accordance with the Skills Development Plan / IDP for each business unit.