Acquisitions Agent: Fixed Term Contract

4 hours ago

Gauteng, South Africa Tracker South Africa Full time

**Listing reference**: track_001427

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet

**Job category**:Call Centre and Telesales

**Location**:Gauteng

**Contract**:Fixed Term Contract

**Remuneration**:Market Related

**EE position**:No

**Introduction**:
Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents on a 12-month Fixed Term Contract basis in the Acquisitions Call Centre situated at the head office based in Johannesburg.

**Job description**:

- The Acquisitions agent is responsible for sales and lead conversion targets
- Marketing of Tracker to both existing and new customers
- Follow up on outstanding leads and/or queries
- Handle inbound and make outbound calls according to campaigns
- Demonstrate excellent knowledge of product, service offerings and systems
- Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
- Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values
- Selling value-added services
- Up-selling of Tracker products
- Obtaining referrals from new Tracker customers
- Provide constant feedback to intermediaries, management and other departments regarding status of leads
- Ensure quality benchmarks are achieved
- Manage time and workloads to ensure that deadlines and targets are met
- Align own behaviour with Trackers culture and values
- Ensure achievement of own performance requirements
- Establishing, building and maintaining relationships with our various partners
- Contract administration, feedback and daily statistical reporting.
- Scheduling fitments of Tracker units
- Rescheduling appointments
- Checking/Maintaining high Quality of schedules
- Management of potential cancellations

**Competencies Required**:

- Selling skills (objection handling & negotiation)
- Customer centric
- Attention to detail
- Deadline and results driven
- Initiative
- Teamwork
- Judgment/Problem solving
- Tolerance for stress
- Interpersonal and communication skills
- Influencing

**Minimum requirements**:
**Job Requirements**:

- Matric
- 1 year previous call centre experience in a sales environment is essential
- RE 5, 120 FAIS credits advantageous
- MS Office knowledge (Basic or Intermediate Excel)

**Benefits**:

- None

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