Information Technology: Technician
2 weeks ago
**Overview**
Responsible for installing, maintaining, and repairing hardware & software components of the organization's computers.
**Qualifications**
- Matric or NQF Level 5
- National Diploma would be advantageous.
**Experience**
- 3-5 years’ experience in a helpdesk/contact centre environment doing 1st line support.
- Microsoft/Hardware or Software Certificate
**Duties**
**Support**
- Under direct supervision perform onsite hardware, software and peripheral updates and repair
- Remote support for Agriculture sites
**Troubleshooting**
- Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organization
**Maintenance**
- May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work
**Progress Tracking**
- Prepares progress reports for all work performed
**Other**
- Ad hoc duties required for further development, i.e., Server Maintenance; Updating Distribution Lists; Setting up of computer systems
**Job Competencies**
- Analytical Thinking
- Creativity
- Diligent
- Quality Oriented
- Deadline driven
- Problem Solving
- Honesty and Integrity
- Customer Centric
- Collaborator Team Player
**General**
**Skills**
- Computer literate
- Hardware and Software maintenance
- Privacy and Security
- Problem Solving
- Equipment repairs, installation, and troubleshooting
**Knowledge**
- Network cabling and installation
- Diagnosing and resolving hardware-based technical issues
- Supporting and maintaining on-premises and cloud based Microsoft desktop environments
- Microsoft Autopilot and Intune
- Windows 10/11
- Knowledge of information protection laws (POPIA)
- Knowledge of governance and compliance within an IT environment
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