Operations Manager

**OPERATIONS MANAGER / EAST LONDON (Automotive). This position is available with immediate effect.**

**Minimum Requirements**

Matric

Qualification in Business Management (advantageous)

Proven General Management experience encompassing all areas of business (in the Automotive Industry advantageous),

KPI's **:_Sales and Marketing, Administration, Staff Management; Financial Management; Supplier Engagement; Customer experience; Legislative Adherence._**

Management of service deliverables for the clients

Strong Staff Management skills, with ability to Manage, motivate and drive a team

Innovative and Strategic Thinker

Good Computer Skills

Job stability is crucial

**Key Performance Area's**

**SALES AND MARKETING/ CLIENT EXPERIENCE**

Implementing, driving and measuring marketing strategies to facilitate organic client growth i.e. social media campaigns, calling on potential clients i.e. scheduled site visits or telephone calls

Pitching new sales/marketing intentions to management as regularly as required

Ensuring monthly sales targets are met, monitoring progress and rendering assistance where required

Ensuring the company’s corporate image is upheld i.e. front-line image branding, quality of communication etc.

Ensuring clients receive quality experience by ensuring staff are training to deal with clients, personally and telephonically

Implementing an after-service survey system to improve client experience where required

Reporting sales figures as required by Directors

Keeping abreast of new methods and developments within the industry

Recording and Analysing statistical sales data i.e. prior year/season comparisons to assist with forecasting

Involvement with Directors on new and long term projects - managing and reporting on progress

Developing a project plan for long term projects, managing client expectations during the time

Ensuring resources adhere to project plan, report on progress to ensure productivity, expenses should be within permittable budget to be as close to profit target as possible

Effectively resolve client complaints or concerns, whether written, telephonically of in person

**ADMINISTRATION**

Overseeing all aspects of the day-to-day operations relating to administrative processes i.e. booking software and processes, job allocation/card/invoicing process

Identify and mitigate faults within processes and software

Managing resources, eliminating down-time caused by dysfunctional equipment i.e. wi-fi, telephone etc.

Ensuring relevant Standard Operating Procedures are in place and enforced where required

***

**EMPLOYEE MANAGEMENT**

Ensuring staff attendance is managed

Checking, approving and balancing billable timesheets and reconciling to invoice system for reporting and payroll purposes

Ensuring documentational aspects of staff management is done correctly and authorized by yourself before submission to Payroll i.e. attendance register, leave forms, incentives calculations etc. Late submission may result in late or non-payment of the aforesaid.

Managing and approving overtime

Annual/Quarterly leave planning

Validation and approval of incentive payouts

Quarterly/annual staff reviews - one-on one’s

Motivate increases based on review

Enforcing policies

Counseling and Disciplinary action where required

Identifying needs for employee growth once affordable and necessary

Conducting interviews and reference checks

Manage own duties accordingly, only using front-line staff when they are not busy

Meetings - Conduct morning, weekly and monthly recorded meetings (minutes) as required by Director

Training - identifying training gaps, monitoring annual training requirements (i.e. expired certificates)

Keeping training records

Staff motivation, encouraging new initiatives and pro active measures

Ensuring staff are dressed accordingly - uniforms/p.p.e when affordable to purchase

**SUPPLIER ENGAGEMENT**

Professional interaction with suppliers

Ensuring timely service is received from suppliers

Re-negotiating pricing structures i.e. annual increases ensuring prices are in-line with industry norms and affordable to the company

Best-supplier sourcing

Annual revision of Service Level Agreements once implemented

Identification of cost savings

Ensuring suppliers invoices/statements are received timeously and escalated for payment

***

**FINANCIAL MANAGEMENT**

Ensuring monthly overall business targets are met

Monitoring expenses versus budgets

Speedy verification of costing on job cards

Managing petty-cash expenses and claims

Immediately reporting financial mismanagement or potential problems to Director/s

Assist with budget compilation

Accurate forecasting

Weekly and Monthly reporting to Directors on financial activity i.e. expenses and income

Stock Monitoring - minimize unaccounted stock shrinkage and redundant stock/over stock quantities

Adhering to deadlines - payroll cutoff, month-end cutoff, invoices for payment etc.

Be aware of taxation req