Product Support Agent

2 days ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001136

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.

**Job description**:

- Provide telephonic service existing clients.
- Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
- Liaise with internal / external clients, branches, consultants, as well as fitment departments
- Capture, maintain and update customer and vehicle details
- Communicate with the Cancellation department when receiving cancellation request from the clients
- General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
- Provide feedback to the internal and external customers
- Creating, allocate and follow up on service requests
- Any other related tasks or duties assigned by the Supervisor / Line Manager
- Adherence/Comply to schedules as determined on the Telephony system.

**Minimum requirements**:

- Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
- Understanding of telematics & telecommunications, specifically GSM & satellite communication
- Excellent Communication (verbal and written) skills
- Ability to take ownership of tasks and queries
- Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.
- Attention to detail
- 1-year previous call centre experience
- Initiative
- Teamwork
- Problem solving
- Results driven
- Customer centric

  • Multiskilled Product support Consultant

    2 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    Tracker requires the services of a Multiskilled Product Support consultant in the customer Services, Product support department.This resource will support the existing organization of work and staff within the department as well as the supporting departments and stakeholders within Tracker. Identify and document process gaps with the assistance of the...

  • Multiskilled Product support Consultant

    1 week ago

    Randburg, Gauteng, South Africa Tracker Connect Full time

    Position SummaryIndustry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroductionTracker requires the services of a Multiskilled Product Support consultant in the customer Services, Product support department. This resource will support the existing organization of work and staff...

  • Multiskilled Product support Consultant

    1 week ago

    Randburg, Gauteng, South Africa Tracker Network Full time

    Listing reference: track_001501Listing status: OnlineApply by: 31 October 2025Position summaryIndustry: IT & InternetJob category: Customer ServiceLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: NoIntroductionTracker requires the services of a Multiskilled Product Support consultant in the customer Services, Product support...

  • Product Support Agent

    2 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units.All queries and request will be assisted/dealt with efficiently and professional. Provide telephonic service existing clients. Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries) Liaise with...

  • Product Support Agent

    9 hours ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001318 **Listing status**: Online **Position summary**: **Industry**:IT & Internet **Job category**:Customer Service **Location**:Randburg **Contract**:Permanent **Remuneration**:Market Related **EE position**:No **Introduction**: Providing Support to all Consumer and Corporate clients on the functionality/health of...

  • Support Agent

    4 days ago

    Randburg, South Africa Pillango Placements Full time

    Pillangó Placements Randburg, South Africa 12,500 - 12,500 Junior 1 to 2 years Cost to company Full Time **Skills**: - Client Relationship ManagementCommunicationConflict ResolutionDeveloping Complex SQL Queries and ReportsEnd User SupportIT SupportMeeting DeadlinesSQLTechnical SupporttSQL **Industries**: - Customer ServicesInformation Technology...

  • Product Support Supervisor

    2 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    Tracker requires the services of a Supervisor in the Customer Experience (Product Support) Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment. Responsibilities: Ensure that telephonic requests received within the Customer Experience...

  • Internet Service Provicer Support Desk Agent

    1 week ago

    Randburg, South Africa Web Squad Connect Full time

    The Support Agent must act as the first level client support of the ISP. The Support Agent is the point of contact for customers with queries about orders and any other queries received after a sale was made (after sales support). Must be a good communicator, working with other departments that are responsible for fulfilling orders or providing service to...

  • Skills Coach

    2 weeks ago

    Randburg, South Africa Tracker Connect Full time

    Skills Coach - Product Support at Tracker Connect Introduction Tracker requires the services of a Skills Coach in the Call Centre, Product Support Department, based at the Head Office in Johannesburg. The Skills Coach will be responsible for monitoring, evaluating and recording effective training activities. Design training material to help develop or...

  • Skills Coach

    2 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    Tracker requires the Services of a Skills Coach in the Call Centre, Product Support Department, based at the Head Office in Johannesburg . The Skills Coach will be responsible for monitoring, evaluating and recording effective training activities. Design training material to help develop or improve job-related skills. Initiation/onboarding of new recruits in...