General Manager

**Job Number**
- 67767

**Job Type**
- Permanent

**Job Title**
- General Manager

**Computer Skills**
- MS Outlook,MS PowerPoint,MS Projects,MS Word,Advanced Excel,Advanced WMS,MS Great Plains

**Industry**
- Logistics

**City**
- Cape Town

**Province**
- Western Cape
- Reports to Regional General Manager- Purpose of Position: The General Manager is responsible for the management and performance of the Warehouse Operations, Transport Operations and Customer Service in his region. Building and monitoring operational capacity and process to ensure the sustainability of the Distribution Centres operations at the right cost to the right quality standards- Key Functional Responsibilities:
- The Key Functional Responsibilities of the General Manager includes but is not limited to:
- Warehouse & Transport Management:
- Ensures all quality audits are passed.
- Ensures all operations comply with Company policy and procedure.
- Improves operational KPI’s year on year.
- Ensures DC facilities and equipment are maintained and in good working order.
- Overseeing Inventory Management
- Reviewing Replenishment put away and Inventory control operations.
- Continuous Improvement:
- Develop human capital, processes and procedures and ensure continuous are actively pursued in the areas of process, quality, service level and cost improvements.
- Customer Service:
- Achieve customer contracted service levels.
- No restaurant below the minimum service level over a 12 month period.
- Ensure that customer complaints are resolved quickly.
- Build and maintain sound relationships with market
- Reporting:
- Presents and explains performance per DC.
- Costs:
- Achieve budgeted cost per case per DC.
- Budgeting:
- Delivers budgets per DC that meet specified mandate- Master delivery schedule.- Ensures DC master schedules are optimal, accommodate growth and meets the customer’s needs.
- Risk:
- DC contingency plans are always up-to-date.
- Operational risks are timeously addressed and mitigated.
- Mitigate financial loss.
- Ensure that all KPI’s are met and risk is mitigated.
- People:
- DC Managers performance is reviewed at least 4 times a year.
- Succession plan for DC managers are always up to date.
- Continuous training and development according to training requirements are met and up to date.
- Continuously coaches and mentors staff.
- Host monthly staff meeting with minutes.
- Ensure that all staff maintains company's certification.
- Ensure succession plan in place for career levels.
- Liaising with the HR department so as to understand all the necessary aspects and needs of HR development, and ensure all staff are fully informed of HR objectives, purposes and achievements
- Manage a stable HR climate in the workplace
- Liaising with HR regarding overtime and absenteeism, motivating staff, recruiting staff, training, mentoring, coaching and development of staff according to company policies and procedures
- Conduct regular performance appraisals with subordinates and ensure that the process is cascaded throughout the warehousing team.
- Develop and manage high performance multi-disciplinary team in order to solve problems within the distribution centre**Inherent Requirements**
- Minimum qualification:
- Grade 12- Relevant Tertiary Degree, Honors Degree in Business / Supply Chain Management or similar would be advantageous- Experience:
- 8 - 12 years Senior Operational Management in Distribution, Transport, FMCG, QRS or Similar including but not limited to:

- Warehouse Management
- Inventory Management
- Transport Management
- Supply Chain Management
- Customer Service Management
- Shift Management
- Health & Safety Management
- Facility & Asset Management
- Contingency Planning & Management
- Best Practice / Continuous Improvement Management
- Management of multi temperature stock items
- Management of complex, multi-site, multi-disciplinary, multi-culture organizations.
- Integrated strategy formulation and execution within large organizations of 400 plus employees.
- People Management including but not limited to:

- Probation Management
- Performance Management
- Time and Attendance Management
- Disciplinary Enquiries, including investigations, initiating and chairing
- CCMA / Bargaining Council Exposure
- Sound knowledge of Payroll Processes
- Unionized Workforce Management
- Culture development.
- Organizational planning.
- Change Management
- Computer literacy:
- MS Office ( PowerPoint, Projects, Word, Outlook)
- Advanced MS Excel Skills
- Advanced Warehouse Management System (WMS) Skills
- Accounting Software:

- Microsoft Great Plains
- Personal Competencies/Skills:
- Enjoys a challenging, high paced, high pressured and exciting environment.
- Will embrace our high performance culture that works hard and plays hard. Is willing to grow within our business beyond the next 12 to 24 months
- Is able to create a leadership culture where all managers provide their teams with purpose, autonomy, opportunity for skill mas