Principal Specialist: Credit to Collect

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**Role Purpose/Business Unit**:
Business excellence team within the Group International Business is responsible for delivering the Africa hub centralisation of the COE for FinOps. The team’s value proposition:

- **
Process Excellence**: Efficiency and effectiveness of business processes and systems. Define best practices, frameworks & policies. Drive standardisation and alignment of best practice.
- ** Governance and Controls**: Design and implement risk management and controls to ensure compliance
- ** Innovation**: Define and implementation of strategic and transformational targets leveraging on technology and best practices
- ** Financial Value**: Support between operational, accounting teams, group and local market ensuring integrity and compliance of financial reporting

To be successful the individual will have a solid understanding of Credit to Collect; systems across an integrated systems landscape which incorporates several complementary business solutions and their respective interfaces. They will enjoy problem solving; understand performance metrics for world class organization and compliance (such as Internal Audit, Sox). They will support the FinOps International Business team across African Opcos. Interaction with Shared Service centres, Corporate Services, Group Financial processes, local markets leadership teams, Internal and External Audit will be essential.

**Your responsibilities will be**:
**Financial Reporting Assurance**:

- Leadership in risk management, internal controls and operational efficiency in Credit to Collect.
- Develop and implement standardised methodologies for credit assessment and collections to ensure consistency and efficiency.
- Drive digital teams to build propensity modelling and vetting databases.
- Strategic oversight, cross function collaboration, and continuous improvement on assurance frameworks.
- Drive adherence to IFRS and Vodacom accounting standards.
- Identify, assess and mitigate financials risk by ensuring accuracy and integrity of the balance sheet through meticulous reconciliation and verification.
- Effectively drive action plans on aged/ unidentified balances with account owners/ head of finance.
- Develop process compliance frameworks: Follow up on identified control and audit risks as well as review and propose changes to relevant policies to reflect Vodafone Way principles and tax, legal statutory requirements. Deliver control review activities in accordance with SOX regulations and Vodafone Group policies.
- Develop and implement risk mitigation strategies, including process improvements, internal control enhancements, and reporting procedures.
- Monitor and report on the effectiveness of risk mitigation measures, adjusting as needed.
- Coordinate with internal auditors, SOX, Group Risk, ensuring smooth and efficient audits and timely resolution of audit findings.
- Drive the implementation of changes required due to regulations.

**Manage the execution of strategic projects**:

- Set and drive the CTC agenda
- Effectively manage Strategic projects, ensuring stakeholder buy-in and mínimal disruption.
- Develop and implement communication plans to keep stakeholders informed of progress and anticipated outcomes.

**Performance Management and Reporting**:

- Enhance financial reporting processes to provide real time insights.
- Drive data-driven decision making is embedded in financial operations.
- Regularly monitor and report on performance against KPIs, providing insights and recommendations for improvement.
- Analyse data to identify trends and opportunities for service optimisation.
- Champion a data-driven culture within the finance department by promoting the use of data analytics tools and insights.
- Develop and implement dashboards and reporting systems that provide real-time financial visibility and support informed decision-making.
- Partner with data analysts to extract valuable insights from financial data to drive strategic initiatives

**Stakeholder Management**:

- Build strong relationships with key stakeholders across the organisation, fostering a deep understanding of their needs and expectations.
- Collaborate with stakeholders identify and drive the development of solutions that would cater to their business needs.
- Effectively communicate the value and impact of service delivery initiatives.
- Proactively address stakeholder concerns and ensure their satisfaction with service quality.
- Relevant degree / diploma in Commerce, Information Technology, Engineering
- Minimum of 10+ years relevant experience in a finance environment, 5+ years’ experience in CTC and minimum 3 years in Vodacom (Essential)
- Proficiency in financial software
- Understanding of relevant laws and regulations
- Working across multinational
- Call centre and back-office management

**Job Related Skills**:

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