Collections Supervisor

1 week ago

Midrand, South Africa Fidelity Services Group Full time

**Role**: Collections Supervisor

**Overall Purpose of the Job**: Supervise Residential Collections teams ensuring good results in: debtors days, DSO and reduction of bad debt expenses/write off

**Minimum qualification and experience**:

- Matric, studying towards a Financial Qualification
- 5-7 Years Collections Supervision in a high-volume consumer environment
- Strong knowledge of Microsoft Office & Excel
- Working knowledge of LSN and Accpac
- Strong People & Communication skills

**Main duties & responsibilities**:

- Supervise daily tasks within the Residential Collection teams
- Ensure timeous collection of due & overdue debtor accounts
- Evaluate staff performance (individual & team)
- Develop & train staff
- Ensure compliance with departmental goal, policies, procedures & initiatives
- Prepare daily/weekly/monthly reports
- Attend operational debtor meetings
- Assist staff with collecting money & resolving queries in more difficult situations
- Plan & implement collection strategies with the credit control team to ensure monthly collection & bad debt provision targets are achieved
- Supervise all day to day HR related issues with subordinates
- To ensure excellent customer service to both internal and external clients
- To review and approve transfers, credit notes, refunds & debit notes within the department’s approved DOA
- To participate in various ad-hoc projects within the Credit Control Department

Sub-Function:

- Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures
- Coach, mentor and motivate staff
- Ensure that agents focus on the correct collections for the allocated period and that the targets for the month are reached consistently
- Ensure that all ad hoc duties are completed within the specified time period
- Ensure that DOA’s, offsetting, credit notes, transfers etc. are in accordance with the company’s standard operating procedures

**Skills and behavioural competencies**:

- Excellent verbal & written communication skills
- Excellent customer service skills
- Excellent inter-personal skills
- Ability to work under pressure & with difficult customers
- Excellent telephone skills
- Computer literate - intermediate Excel skills essential
- Attention to detail
- Target driven
- Consistency
- Resilience

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