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Store Manager

2 weeks ago

Umhlanga, South Africa iKhokha Full time

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
iKhokha is breaking into the informal market and opening a retail store in **Isipingo.** We’re seeking an experienced Store Manager to join our iKTribe. If you have previous experience as a Store Manager and demonstrate an obvious passion for excellent customer service and store processes, then keep reading on.

**You will**:
As a Store Manager, it will be your responsibility to maintain the high organizational and operational standards of the iKhokha Store.

You will manage the day to day activities at the store and the field marketers within your designated area.

**Deal breakers**:

- Completed Matric.
- ** Informal market retail experience** with a strong focus on growth.
- 3+ years of experience in a similar role. Within Retail or Banking.
- Valid driver’s license /Own transport
- Clear criminal and credit record
- Experience within **Informal-market banking branch**, **cellular retail, FMCG or Alcohol** industries is advantageous.
- Experience in retail operations.
- Understanding of informal markets and in-branch retail dynamics.
- Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
- Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment
- MS Office Proficiency
- Strong communication skills with the ability to speak both English and isiZulu fluently.

**So what will you do?**
- Responsible for managing the day to day running of the first iKhokha Store
- Drive Sales, activation ratio’s, implement and manage in-branch marketing activities, create revenue-generating opportunities in line with iKhokha goals.
- People management: 3 branch staff (field Marketers in the area).
- Represent and uphold the iKhokha brand and culture within the iKhokha branch
- Evangelize iKhokha within the local community
- Responsible for store P&L’s
- Sales and Customer service
- Interview, recruit, and train new staff
- Implement Performance management processes to ensure that new staff thrive and targets are met
- First level HR and IR skills
- Responsible for in-store stock management
- Monthly stock takes and cycle counting
- Maintain asset register of instore equipment
- Maintain asset register of all branding materials
- Report back to internal stakeholders on store performance
- Share ad hoc survey results with necessary internal stakeholders
- Feedback on general in-store activity

**Qualifications**:

- Completed Matric

Additional Information
**Perks of joining the Tribe?**
- You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
- Hybrid, remote and in office work models.
- Remuneration & Benefits. We offer Company contributions to Medical Aid and a Group Risk Scheme.
- Visionary Leadership.
- Study leave.
- Access to on demand learning and development.
- A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.