Senior Manager, Manufacturers

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Senior Manager, Manufacturers and Distributors, South Africa
- Opportunity to grow your career with a Global Industry Leader. Take your career to new heights._

Position Purpose:
Be an integral member of the Manufacturers and Distributors management team ensuring our vision and strategy “Step Up” is brought to life and its objectives are delivered.

Lead and develop a team that partners and collaborates with strategic key account and customer service accounts across South Africa to: “
_Be the preferred supplier of Supply Chain solutions generating ULP growth exceeding revenue growth, enabling us to invest to the benefit of the business and our customers”._

To do this they will lead the Key Accounts and Service Team to develop robust senior relationships and a detailed knowledge of these customers’ supply chains and businesses. The team will be required to use this knowledge to develop relevant solutions that enable the customers’ businesses to be increasingly agile, efficient, and sustainable. The implementation of CHEP’s solutions will unlock unprecedented & unrivalled value for these customers and will enable a step change in the delivery of CHEP SSA’s strategic and financial objectives.

This role will be responsible for CHEP South Africa’s Manufacturers and Distributors revenue and asset management KPIs, commercial negotiations, new business, account development and account service strategies to deliver sustainable profitable growth and customer satisfaction.

**Responsibilities**:

- Leadership_
- Build a culture focused on unrivalled value creation through customer focused problem solving.
- Develop high performing teams and key individuals who will grow and develop beyond their current roles ensuring we have a talent pipeline for the future.
- Build teams of engaged and enabled employees by developing strategies around role design, recognition, growth & development, and career opportunities.
- Ensure a safe & secure work environment enhancing our Zero Harm culture
- Strategic Key Account Management & Customer Service_
- Develop a customer-centric culture where “We are the #1 Supply Chain Partner for Pooling Solutions”.
- Maximise customer loyalty through continuously developing and improving customer service excellence, customer relationship management and joint business planning.
- Ensure revenue & customer profitability aspirations are met through appropriate commercial account management & pricing, robust customer relationship management.
- Support CHEP’s position as the industry market leader and to develop appropriate strategies to differentiate our service and support our value proposition so as to be seen as a supply chain solutions provider.
- Protect the South Africa’s existing portfolio of manufacturing, LSP & IBC customer accounts. Achieve the annual revenue budget for existing customer accounts and drive the diversification of our offering to unlock mutual value.
- Ensure all Key customer accounts have joint business plans that communicate the value proposition of the CHEP solutions provided.
- Lead multi-functional teams on major new business (e.g. supplier integration, new market segments) and or lane expansion opportunities to ensure that CHEP develops strategies to deliver profitable growth through new business opportunities.
- Implement a market segmented value proposition to deepen our relationship at the “supply” side of the supply chain in order to increase “stickiness” and drive their advocacy of CHEP to distributors and retailers (formal and informal).
- Ensure our service offer and product offering will allow us to meet stretching growth targets and changing market needs.
- Oversee and own overhead budgets and associated areas of the P&L.
- Improving the ‘bench strength’ of our customer facing teams and providing credible succession plans

**Qualifications**:
Experience

Ideally 5 years in a senior commercial leadership role with people and matrix management in a complex organisation. Ideally 10 year’s general business experience.

Skills and Knowledge
- Leading large and com