Customer Relations Executive

Our client an OEM manufacturing company specialising in fasteners and components is seeking to appoint a highly experienced and dynamic Customer Relations Executive (New Business Sales Executive) to seek new business opportunities and to grow the sales offering to both new and existing clients. The business focuses on providing specialized fasteners solutions to the engineering and manufacturing markets through meticulous customer forecasting methodologies. The incumbent would need to have proven sales track record to manage existing customers and develop new customer relationships at an executive level and close deals expeditiously. To grow the business division in line with the business strategy. To strengthen customer relationships by delivering on value proposition and business deliverables. To expand the customer base to new markets within the same or similar value proposition. To manage costs and improve profit margins where it services the business and customer value proposition. To work jointly with selected suppliers and customers on new business ideas / concepts and manage process tightly to a viable set of invoiceable line items. To co-ordinate with operations teams to exceed customer requirements. Key Performance Areas : Financial Performance – Turnover and Gross Profit Margin; Active new business Pipeline. Customer Satisfaction – Delivery of the value proposition. Strategic Priorities – Achieving agreed milestones of strategic projects. Minimum Requirements : Experience should cover industrial sales and manufacturing – automotive part manufacturing is highly preferential. Must have experience in developing and executing sales and marketing strategies with key appointed team members Proven experience in new market segment growth and new product marketing High internal achievement drive Appropriate tertiary qualification in mechanical engineering and or industrial fasteners would be compulsory. A minimum of 5 years’ experience in commercial or sales management Strong knowledge of the automotive part manufacturing, engineering, manufacturing sectors would be an advantage. Strong understanding of Microsoft excel spreadsheets would be preferable. Communication and networking skills. Job Specification : Support the teams to forecast customer demands on a weekly, monthly, and quarterly basis and ensure forecasts meet both business and customer needs. Co-ordinate with team to expedite and finalise new business deliverables in terms of product sourcing, quotes and invoicing. Responsible for preparation and achievement of the department’s sales budgets, expense management, GP targets and inventory levels. Grow revenue of direct business by leading the team in identifying and acquiring new potential clients and business opportunities – defined results. Deliver at an agreed level of contractual new business sales within the reporting period. Develop dynamic business presentations and proposals for clients and internal communications. Develop and maintain top level contacts within client organisations, industry associations, press, government and other appropriate bodies. Co-ordinate team to develop sales strategies to improve company’s sales performance. Analyse customer activity and identify opportunity areas to grow value add and product lines by understanding customer forecasts, new product development, supplier / competitor items, etc. Have sufficient presence and gravitas to command respect in the internal and external environment. Maintain regular contact with past, existing and new clients to explore new opportunities. To an active understanding of customer market and production requirements to strengthen relationship with existing and new customers. #J-18808-Ljbffr