Front Office Manager

3 days ago

Durban, South Africa Hospitality Jobs Africa Full time

Manage and supervise the daily operations of the front desk, including check-in/check-out procedures, reservations, guest services, and concierge services.

Train, mentor, and inspire front office staff to deliver unparalleled customer service and adhere to the hotel's exquisite policies and procedures.

Maintain meticulous records of room availability, rates, and guest information utilizing Opera Cloud or similar esteemed hotel management software.

Address guest inquiries, requests, and concerns promptly and courteously, striving to resolve issues to the highest standards of guest satisfaction.

Monitor and analyze front office performance metrics, such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR), implementing strategic initiatives to optimize efficiency and profitability.

Foster seamless collaboration with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure flawless guest experiences.

Conduct regular inspections of front office areas to ensure impeccable cleanliness, organization, and compliance with the hotel's exacting standards.

Prepare and present comprehensive reports to senior management concerning front office operations, guest feedback, and actionable recommendations for enhancement.

Demonstrated experience (minimum 2 years) in a supervisory or managerial capacity within the esteemed hospitality industry, ideally in a front office leadership role.

Exceptional leadership and interpersonal skills, with a proven ability to motivate and empower a diverse team.

Outstanding communication and problem-solving acumen, with an unwavering commitment to delivering unparalleled customer service.

Proficiency in Opera Cloud or equivalent distinguished hotel management software is imperative.

Comprehensive knowledge of hotel operations, encompassing reservations systems, revenue management, and front desk protocols.

Flexibility to accommodate varied shifts, including evenings, weekends, and holidays, as necessitated by the demands of the role.

A fervent dedication to the art of hospitality and an unwavering commitment to upholding the pinnacle of professionalism and guest delight.

Between 5 - 7 Years

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