Call Centre Customer Service Agent

2 days ago


Cape Town, South Africa Compare The Networks Ltd Full time

**About us**

We are a UK-based company, and we are looking for a customer care agent to help manage the overflow of customer queries. We have been trading since 2008 and are proud of the care we give our customers; if you are chatty and friendly, we want you

**About the role**
- Provide excellent service to our existing customers, by assisting them with their mobile phone accounts; this may be doing sim swaps, updating delivery information, or calling about an issue.
- Give customer information about products and services
- Answer questions and point customers to the correct department
- Keep CRM up to date and update customers following any queries that may be unanswered.
- Chase overdue balances
- Speak to suppliers to ensure customers' accounts are correct and update accounts if required.

**Non negotiable requirements**:

- Matric certificate
- +2 years experience in a Call Centre Customer Service role
- Good command of the English language.

**Please note**:
This is a 3 month Fixed Term Contract

This is an office base role - Loop Street: Cape Town

Working hours: Mon-Fri 10am to 6pm

Pay rate: R60/hour

**Job Types**: Full-time, Temp to perm
Contract length: 3 months

**Salary**: R60.00 per hour

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Call Centre Customer Service: 2 years (required)



  • Cape Town, South Africa Call Centre Staffing Full time

    Western Cape, CPT - Northern Suburbs - R 9 500 Monthly Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. A big player in the cellular industry is looking for experienced highly customer-centric call centre agents to service their clients. **Experience**: at least 3 years...


  • Cape Town, South Africa Mariposa Call Center Full time

    Mariposa is growing again; our biggest client has an exciting new opportunity for us here! We are currently looking for dynamic individuals to join our team for this new adventure. Agents do NOT have to make cold calls. We are hiring for our biggest client that provides outstanding contact centre services for the moving and storage industry. Full training...

  • Call Centre Agent

    2 weeks ago


    Cape Town, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre...


  • Cape Town, South Africa Call Centre Staffing Full time

    **Our client in the BPO sector is looking for a CCM Manager.** **Responsibilities**: - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. - Develop company systems for customer...


  • Cape Town, Western Cape, South Africa Maverick Telecommunications Full time R80 000 - R120 000 per year

    We currently have a vacancy available for an Inbound Call Centre Sales Agent. This positions is based at Head officeContact Call Centre Sales AgentPurpose of this position:The Inbound Call Centre Sales Agent is responsible for all incoming calls to assist customers and is further more responsible in making outgoing calls to prospective or existing customers...

  • Call centre agent

    4 weeks ago


    Cape Town, South Africa Phakisa Holdings Full time

    Position: Call Centre Agent / Customer Service RepresentativeJob Purpose:To provide excellent customer service by handling inbound and outbound calls related to courier deliveries, tracking, complaints, and general inquiries, ensuring customer satisfaction and timely resolution of issues.Key Responsibilities:Handle inbound customer calls professionally and...

  • Call Centre Agent

    2 weeks ago


    Cape Town, South Africa MMWentzel Full time

    **JOIN OUR TEAM OF CALL CENTRE AGENTS TODAY** **WHAT IS OUR COMPANY ALL ABOUT** We as a credit repair company will “fix your credit” by **removing negative items from your credit report**. We offer to file disputes on negative items on your behalf with the credit bureaus and get them removed. During these tough times we believe that all South Africans...

  • Call Centre Agent

    6 days ago


    Cape Town, South Africa JER 31 & Associates Recoveries PTY (Ltd) Full time

    **Call Centre Agents needed** in Cape Town - CBD JER31 is looking for hungry, energetic, and motivated individuals to join its growing and dynamic Call Centre in Cape Town CBD. **Duties and Responsibilities** - Previous call centre experience with References - Debt collection experience is advantageous. - Strong communication and interpersonal skills. -...

  • Call Centre Agent

    4 days ago


    Cape Town, South Africa Merchants SA Full time

    We have an exciting opportunity available as a Inbound Call Centre Agent. We are seeking deadline driven, goal orientated and motivated individuals to join our growing team. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. **Requirements**: - Grade 12 - 12 months experience in Customer...

  • Call Centre Agent

    1 week ago


    Cape Town, South Africa The Legends Agency Full time

    Job Title: Call Centre AgentLocation: Cape Town, Western Cape (Central Business District)Potential for hybrid work after training, subject to company policyAbout the Company:A healthcare organisation based in Cape Town is focused on making early health screening more accessible through high-quality, client-centred services. It operates at the intersection of...