Quality Team Lead

1 week ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
Do you always check the best before dates? Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items?

We are looking for this kind of attention to detail and focus on ensuring quality. We have the perfect opportunity for you to show off you proven quality experience with a can-do attitude and proactive approach to all tasks and challenges as a Quality Team Lead on an exciting campaign in our Claremont office.

You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

In this role, you will co-create and deploy an effective strategy that will deliver an industry-leading customer experience results including Net Promoter System and call handling frameworks.

If you are able to lead, motivate and develop a team through sharing knowledge to reach targets, this opportunity will be a great step to gain experience and further prove your capabilities.

**What you’ll be doing**
- Managing the implementation of quality frameworks and structures
- Working effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working
- Managing reporting trends and opportunities for performance improvement and engaging appropriate stakeholders in results
- Maximising results through building and maintaining effective working relationships
- Managing the day-to-day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed timeframes

**What you’ll need**
- Matric
- Excellent communication, presentation, listening, analytical, numeracy, problem-solving, time management, report writing, organisational, advanced PC literacy and typing skills (Essential)
- Minimum 6 months’ experience in a quality role
- Experience with applied coaching methodology for both deductive and inductive purposes
- Clear disciplinary record and a proven performance record of accomplishment
- In-depth knowledge of strategic planning and implementation of call handling and quality frameworks
- Applicants need to be in their current role for at least 6 months in order to be considered for this role.

Please note that the appointment will be made in line with the in line with the company’s EE plan.

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA01617

  • Team leader-Dayshift

    3 weeks ago

    Cape Town, South Africa Lead Capital Group Full time

    We are looking for an energetic and results-driven Conversion Team Leader to manage and support our sales team during the day shift. The role focuses on driving conversion rates, meeting sales targets and ensuring high performance through coaching, motivation and effective leadership. Key Responsibilities Lead, manage and motivate a team of sales agents to...

  • Quality Assurer

    1 week ago

    Cape Town, South Africa Lead Capital Group Full time

    **Role Purpose**: This position would be responsible for the management and smooth running of the operations related to the sales floor in regard to the Sales Department and Quality Assurance of all calls. **Key Responsibility Areas**: - Responsible for monitoring and maintaining quality and compliance - Monitor and analyze service interactions between...

  • Quality Lead

    1 week ago

    Cape Town, South Africa amplify5 Full time

    **Quality Lead** **Key Performance Areas**: - Develop and implement quality assurance strategies and processes to ensure compliance with industry standards and regulatory requirements. - Establish quality metrics and performance indicators to monitor and evaluate the effectiveness of quality assurance activities. - Lead and mentor a team of quality...

  • Quality Team Manager

    7 days ago

    Cape Town, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for you: **Quality Team Manager** As a Quality Team Manager, you will be responsible for leading a team of Quality Assurance Advisors to ensure that all client and company SLAs are achieved. You will work with internal stakeholders and clients, to produce accurate and actionable data on our customer interaction...

  • Quality Manager: Lead QA Team in Cape Town

    1 week ago

    Cape Town, South Africa Convergys Full time

    A global technology services leader is seeking a Quality Manager in Cape Town. This role involves leading a team of Quality Analysts, ensuring quality standards, and delivering training. Candidates should have a minimum of 2 years of leadership experience within a call center environment and possess strong coaching skills. This position offers a full-time...

  • Lead Generation Call Centre Agent

    2 weeks ago

    Cape Town, South Africa Lead Robot Full time

    Company Description As a LeadRobot Agent, you get to bring your personality to work every day and connect with others through meaningful interactions. Through these connections, you will be able to offer people a variety of opportunities, from giving them a chance to better their financial situations to joining amazing causes that will benefit them and the...

  • Quality Lead

    2 weeks ago

    Cape Town, South Africa National Renal Care Full time

    National Renal Care / 09 / 02 Western Cape Job Reference Number : Department : Headoffice - Clinical GovernanceBusiness Unit : Industry : Pharmaceutical And Medical / HealthcareJob Type : PermanentPositions Available : 1Salary : Market RelatedWe are looking for a qualified individual to fill the role of Quality Lead. As part of the team, the successful...

  • National Concrete Foreman

    2 weeks ago

    Cape Town, South Africa Power Construction Full time

    A leading construction company in Cape Town is seeking an experienced Foreman (Concrete) to supervise site activities, manage resources, and ensure compliance with safety standards. With a minimum of 5 years' experience, you will be responsible for leading the concrete team and ensuring quality in every phase of the project. This role offers an opportunity...

  • Quality Assurance Lead

    2 days ago

    Cape Town, South Africa Lula Full time

    **Job title**: Quality Assurance Lead **Reporting to**: Head of Business Operations **Location**: Cape Town **ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS** **WHAT WE DO** Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to...

  • Quality Engineering Lead

    3 days ago

    Cape Town, South Africa LexisNexis Full time

    Overview Quality Engineering Lead Shape Our Quality Future! Become our Quality Engineering Lead and elevate our software products. Apply today! About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools...