Service Portfolio Manager

Job Profile Summary:
At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.

We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the USA, South Africa, UK, Spain, Malta, Sweden and Australia.

To work for Derivco means you will work with cutting-edge technology., in our designer offices. Our people are brilliant., our ideas fresh and our technology is trailblazing.

You will be inspired, challenged, and stimulated every day and you will receive an extraordinary number of high-fives - rewarded for work well done. A place where you will feel as if you have found your intellectual and creative home.

**_ Sounds pretty awesome, right?_**

Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.

**Job Description**:
Derivco South Africa is seeking a highly skilled and motivated **Service Portfolio Manager** to be part of our dynamic team.

**Calling All Senior Service Portfolio Managers/Heads of IT Services**

Are you a seasoned Service Portfolio Manager looking for an exciting new challenge? Derivco Durban is expanding, and we need top talent like you to elevate our service offerings to even greater heights

**About Derivco**

We're a leading software development and data architecture company passionate about innovation and delivering outstanding solutions to our clients. Join our dynamic team and make a real impact on the future of our company

**The Role**

As a Senior Service Portfolio Manager, you'll play a pivotal role in managing and optimizing our service offerings. With your expertise and vision, you'll drive continuous improvement initiatives to enhance service quality and efficiency.

**Key Responsibilities**

We are looking for someone with senior experience in IT specific functions which would include end-user, PC, Mac, services, hardware, meeting rooms etc. Proven Customer service is critical, user support management (ITSM), SLA implementation, proven track record implementing technology solutions etc. As well as a proven track record of managing other managers within this space.

Elements needed:

- Strategic experience of leading the entire function - the ideal person should have had **senior leadership experience**, managed managers, operated at the senior leadership level - in the context of reset requirements/ expectations.
- Will define and drive the aligned company-wide IT function - Technology, Tools, governance, progress, automaton and AI etc. with a global/strategic/commercial mindset.
- Drive alignment and contribute to the development and execution of the **Organisational strategy**.
- ** Commercial** mindset and experience are a must in our current environment and critical to our 5-year plan, for example:

- Portfolio demand, planning, execution
- Forecasting future resource capacity and cost, infrastructure, license costs etc.
- Existing resource allocation and utilization
- Operations and Project Costing
- Drive a continual service improvement plan.
- ** Business acumen**: Deep understanding of the organization's overall business strategy and goals to align IT initiatives with business objectives.
- ** Financial management**: Skilled in financial management, including budgeting, forecasting, and cost optimization, to ensure IT investments are aligned with business priorities and deliver a strong ROI.
- ** Vendor management**: Strong vendor management skills, including negotiating contracts, managing relationships, and ensuring service level agreements are met.
- ** Change management**: Skilled in change management, including implementing new technology solutions and managing the impact on people, processes, and systems.
- ** Talent management**: Skilled in talent management, including recruiting and developing a high-performing IT team, providing career development opportunities, and fostering a culture of innovation and continuous improvement.
- ** Data management and analysis**: Skilled in data management and analysis, including collecting, analyzing, and interpreting data to make informed business decisions.
- ** Compliance and security**: Deep understanding of compliance and security requirements and ensure that the organization's IT systems and processes meet these standards.
- Portfolio Reporting with appropriate KPI’s
- ** Collaboration and teamwork**: Skilled in collaboration and teamwork, including building relationships with other departments and stakeholders to deliver successful IT projects and initiatives

**Why Join Derivco Durban?**
- Innovative and dynamic work environment
- Opportunities for personal and professiona