L&d Team Manager

What being part of the Sigma Family means for you:
**Learning and Development Team Manager**

As a Learning and Development Team Manager, you are responsible to lead and manage the training team. You will be responsible for communicating, planning and**deadlines to the team, motivating them, and managing their performance. You will be reporting into the Operations Training Manager and provide support with a range of tasks as and when needed to ensure the success of all training-related interventions.

Location : Diep River

**Sigma Family**

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries

**What being a part of the Sigma Family means for you**

Monthly, Quarterly and Annual awards with marvellous prizes
- ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you

Transportation Benefits - Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees

Join communities and collaborate with your colleagues on our internal Social Media platform

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...:
**What Your Day-to-Day Will Look Like**:
You will lead the L&D Client Trainers, including all performance management, HR, and ongoing development processes. You will develop the skills within the team so they can deliver first-class training, coaching, and mentoring. You will be responsible for managing training and development processes, ensuring all new hires receive high-quality orientation and onboarding experiences, and maintaining a high employee performance level. You will work closely with the operational teams (internally and external clients) to determine training needs and requirements for all campaigns. You will conduct upskill sessions that is required for each campaign allocated. You will schedule training sessions, track and monitor team resources, organize information technology and other equipment, and manage course enrolment.

You will be responsible management of the Client Trainer model, working with relevant stakeholders to schedule delivery times and ensuring that they are billable when not working within Training. You will manage knowledge transfer to other trainers in the business and ensuring appropriate accreditation checks are completed. You will implement a culture of continuous learning and improvement within the team through regular Trainer Observations, feedback from agents, and audits. You will maintain an understanding of new educational and training techniques and methods. You will work with other operational staff to ensure any project or procedural changes are trained and communicated with the staff.

What amazing People will bring to the role:
**What Amazing People Will Bring to the Role**:
You are a person who is organized, disciplined, and able to manage your time and workload. You are resilient and prepared to go the extra mile for the Learning and Development Team, its Clients, and People. You enjoy interacting and have an engaging nature with people. You have strong interpersonal communication skills and have solid experience in delivering training sessions to know what a good session should look like. You have strong working knowledge of the client’s processes, expectations, and systems. You can build and maintain productive working relationships with colleagues and management. You are adaptable to change and have the ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for your personal and professional development. You have 1-2 years’ experience of working in a similar training management position in the Financial/ Insurance environment

**Minimum Requirements**
- You have 1- 2 years of experience working in a similar Training Management position
- You have Financial/ Insurance experience
- You have 3 years’ experience working in a call centre/ BPO environment
- You have proven experience of supporting with the management of L&D teams, ideally across multiple locations.
- You have Matric/Tertiary Education
- You have excellent written and verbal communication skills
- You have strong interpersonal communication, excellent presenter, w