Assistant Club General Manager

7 days ago

Port Elizabeth, South Africa Virgin Active South Africa (Pty) Ltd Full time

**Your Purpose...**
- To inspire people to live active lives
- This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, and brand standards and people management.

**Your Duties and Responsibilities...**
Financial Management
- Ensuring that the club operates as a profitable business unit
- Control income and expenses against budget
- Manage according to company standards in order to reduce risk (salary requirements, Audit reports, etc)

Facility Management
- Manage Operations and Health and Safety and ensure procedures are followed according to the standards

People Management
- Responsible for the recruitment, development and training of staff
- Ensure all information is communicated effectively to all club staff
- Implement and ensure the adherence to required policies, procedures and systems

Customer Experience
- Implement and sustain a strong member focus
- Provide solutions to members on queries and complaints in line with the company policy
- Ensure excellent customer service according to the brand standards

Competitor Analysis
- Understand how to mitigate competitor risk
- Conduct regular analysis of the competitor landscape
- Notify senior management of potential risk

**Our Minimum Requirements...**

We can't live without...
- Matric or equivalent NQF level 4 is essential.
- Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills.
- Or must have been the 2IC to a Club General Manager
- Must have successfully completed the internal Learn to Fly programme.
- Must be financially proficient and have a good financial acumen.
- Must have a business owner approach.
- Must have a solid understanding of the market, with good insight into the completion.
- Must be able to manage multiple priorities.
- Good customer relations and interpersonal skills
- A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
- Proven track record working within an ever changing and pressurized environment

We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation

**We’d love you to have**
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)

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