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Who we are
Safrican is a respected life insurer with a footprint in South Africa and a subsidiary in Eswatini. Safrican has over 2 million principle lives covered and more than 7 million lives assured, The Company has grown from strength to strength since 2004. Purpose
To supervise the Claims Administrators within the Safrican Group business-reporting to the Claims manager
To ensure daily delivery of required outputs and targets
To manage quality output and ensure client satisfaction Qualifications Requirements
Matric
Tertiary Diploma or Degree (Completed)
RE 5/ RE 1/ Wealth Management
Minimum 2 years’ experience in a management/supervisory role.
Minimum 5 years’ Claims experience.
Computer Literacy (Excel, Word, Outlook).
Customer service experience Working Requirements and Responsibilities
Meet service level agreements by aligning the team to the work output.
Conduct performance appraisals and manage performance.
Formulating claim decisions i.e. claims for authorisation, claims for repudiation, etc.
Monitor turnaround times within the department or team members.
Regular checks for claim documents faxed to other departments.
Ensuring that clear information is given to customers throughout the claim process.
Ensuring that customer claims are paid within the agreed company SLA.
Provide Claims reports and related Outputs on Daily, Weekly and Monthly Frequencies.
Reduce revenue leakage by reporting on any Risks, Double payments or Incorrect payments and implement corrective actions.
Ensure knowledge of and team adherence to Policyholder Protection Rules and the requirements of Treating Customers Fairly.
Ensure team is adequately upskilled, trained and ensure adherence to company policies and procedures.
Any additional adhoc responsibilities assigned. Behavioural Competencies, Skills and attributes
Cultivates innovation
Client focus
Drives results
Collaborates
Flexible and Adaptable
Strategic thinking
Accountability;
Good verbal and written communication skills;
Information gathering;
Results driven
Team orientated
Our commitment to transformation
Safrican is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. Safrican Employment Equity plan and targets will be considered as part of the selection process.
