Team Leader Claims Short Term Insurance

13 hours ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Short Term Insurance minimum 5 years Team Leader experience. Experience will include managing 10+ staff. Duties include managing claims across motor and non-motor sections. Focus will be on post authorisation management of the repair process to reduce turn around times on claims and enhance customer experience. Stakeholder management (Panel Beaters, contractors, assessors, service providers, internal support teams). To lead a team of dedicated Claims employees to obtain the lowest possible claims cost while delivering consistently high levels of service to each and every customer.

**Job Description**:
Short Term Insurance minimum 5 years Team Leader experience. Experience will include managing 10+ staff. Duties include managing claims across motor and non-motor sections. Focus will be on post authorisation management of the repair process to reduce turn around times on claims and enhance customer experience. Stakeholder management (Panel Beaters, contractors, assessors, service providers, internal support teams).

People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Capacity Planning: Continuously plan the execution of team duties against plan and service level requirements | Operational excellence: Supervise and support the execution of priorities by team against service level agreements and customer outcomes | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards | Administration: Effectively fulfil all required administrative duties, including tracking and reporting.

Education

Higher Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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