Operations Manager: Onsite Operations

2 weeks ago

East London, South Africa BCXP Full time

Structure, Grade & Reporting Job grade/level M6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Senior Manager M4 Span of Control 4 Direct Core Description
Manage all aspects of the branch and its staff. Working collaboratively with the branches’ department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service Key Deliverables / Primary Functions
Field Management
Consistently meet Customer’s Service Level Agreement (SLA), - overall average of 90% and ensure contractual obligations are met for customer where dedicated models are implemented
Effective Area Control management, allocation of calls and scheduling of technicians, guide on complex technical problems, monitor productivity of technicians
Ensure compliance with Preventative Maintenance (PM’s) and Site Audit schedules,
Develop aligned KPI’S and KPA’S ensure successful implementation
GAP analysis in services offered to Clients
Projects
Be Accountable for completion of project rollouts - following up on required stock, scheduling of resources, submission of documentation
Staff capacity planning and implementing work scheduling along with maintenance calls to ensure staff efficiencies
Repairs
Management of branch workshop as per standards
Stock Control
Ensure stock levels are maintained
Address and resolve historic stock issues
Monitor staff stock to ensure audit and financial stock takes are accurate
Administration & Finance
Authorize payroll claims
Manage branch budget
Ensure there is no abuse of company fuel cards
Leadership and People Management
Communication of branch business objectives
Identify and implement training interventions
Mentoring & Coaching
Communications
Establish good communication with customers, other departments, senior management and staff
Health & Safety
Ensure Compliance to all Health and Safety Standards Functional Skills
Computer Literacy
General PC knowledge including Microsoft Office expert level
Organisational skills
Problem-solving
Leadership
Reporting
ICT Knowledge
Retail maintenance and support of POS
Stock issuing / receiving procedures Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Decision Making 5. Handling Pressure 6. Communication and Impact Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce OR NQF 4 (Grade 12) Experience
15 -20 years’ experience in ICT Operations Comprehensive understanding of the IT Industry;
At least 3 - 5 years’ experience in a management role.
At least 3 - 5 years’ experience in a Helpdesk support role.
At least 3 - 5 years’ experience in an Onsite tech role customer facing.
At least 1- 3 years’ experience in Installing & maintaining CCTV system
Workshop management experience. Certifications / Professional Registration Applicable industry certification will be an advantage MCSE Special Requirements/ Employment Condition Valid Drivers license Own vehicle Work Characteristics Office Based position Billable

  • Service Operations Technician X 3

    2 days ago

    East London, South Africa Abantu Staffing Solutions Full time

    Provide Operational Run support to multiple products developed and supported by the automotive company in South African International Hub. This will involve activities like ticket logging, ticket handling, first and second level support, monitoring activities, identifying and implementing continuous improvement initiatives, documentation, database support...

  • General Manager- Operations

    2 weeks ago

    East London, South Africa Abantu Staffing Solutions Full time

    **Overview**: The position of general manager consists of planning, directing, or coordinating the operations of companies under the Group Holdings. The General Manager reports directly to the CEO and collaborates closely with the senior leadership team, Customers, Suppliers, and stakeholders. This is a full-time executive-level position with flexible...

  • Onsite Support Technician

    4 days ago

    East London, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level OP1 Business Unit Digital Solutions Platform Department Octane Position reports to Manager: Ops Regional Service Manager Span of Control 0 Core Description The purpose of the job is the onsite installation, maintenance and service of BCX Customer sites in the fuel industry. Ensuring quality on s ite...

  • Tractor Operator

    7 days ago

    East London, South Africa Farm Manager SA Full time

    **Mossel Bay Area - Western Cape (x1) & East London Area - Eastern Cape (x1)**: Our clients are looking for Tractor Operators (EE) to join their teams. **MINIMUM REQUIREMENTS** - Valid drivers license - Proven ability to operate tractors - Ability to service tractors and farm implements - Being maintenance orientated - Previous farming experience...

  • Horticulture Farm Operations Lead

    2 weeks ago

    East London, South Africa Farm Manager SA Full time

    A local agricultural firm in East London seeks an experienced Farm Manager to oversee daily operations and manage labour teams. The ideal candidate will possess at least 5 years of horticultural experience, strong understanding of local labour laws, and fluency in Xhosa. You will implement production optimization strategies and maintain high standards of...

  • Junior Operations Supervisor

    5 days ago

    East London, South Africa Gopuff Full time

    Overview: Gopuff is looking for a Junior Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, JOS' play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Junior Operations Supervisor role is a core part of the Site leadership team with responsibility to ensure...

  • Operations Manager

    2 weeks ago

    East London, South Africa Bidvest International Logistics Full time

    Join to apply for the Operations Manager role at Bidvest International Logistics The primary job purpose of the operations manager is to oversee all aspects of a warehouse's operations, ensuring efficient storage, retrieval and distribution of goods by managing staff, inventory levels and processes to meet customer demands while optimising productivity and...

  • Manager: Operations

    1 week ago

    East London, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** To be responsible for the operational management of field operations and the staff compliment of a specific sub-departments within the Region, including, but not limited to all the associated technologies, to provide a service that seamlessly integrates to the entire business unit and the overall Network. This position is responsible for...

  • Operations Manager

    1 week ago

    East London, South Africa Elchemie Full time

    **Global Shipping and Logistics company is looking for an experienced Operations Manager for their CMS department, based in the Eastern Cape. Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets. Minimum 3 years Project Management experience in unionized environment (50+ employees)...

  • Operation Manager

    2 weeks ago

    East London, South Africa Anax Logistics (Pty) Ltd Full time

    **Reporting** This job will report to CEO. **Responsibilities**: - Manage transportation HSSE programs and activities. - Operations Manager is responsible for organizing and coordinating operations and procedures in order to ensure organizational effectiveness and efficiency. - Focal point for all emergencies related to Anax Logistics operations. - Lead...