Call Centre Team Manager

**Requirements**: Experience dealing with customers Matric Credit & Criminal clear **MUST HAVE BEEN UNEMPLOYED FOR THE PAST 2 MONTHS** **MUST NEVER HAVE WORKED IN A CALL CENTRE BEFORE** **Job Type**: Learnership **Salary**: R4,300.00 per month Application Question(s): - Are you able to work in Bellville and Century City? - Are you able to work shifts...

Key Responsibilities Set and manage clear performance, quality, and development goals for team members. Motivate and coach the team to achieve and exceed sales targets. Manage incentive programs and budgets. Oversee onboarding and training for new consultants. Support staff career growth and skills development. Handle people-related issues including...

Western Cape, Bellville **Responsibilities** - Set goals with team members. - Motivation and coaching. - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters. - Vesting and training of new Consultants in the contact centre. - Drive the achievement of project and campaign targets. - Escalate call resolution and...

**Responsibilities** - Set goals with team members. - Motivation and coaching. - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters. - Vesting and training of new Consultants in the contact centre. - Drive the achievement of project and campaign targets. - Escalate call resolution and provision of project and...

Dealing with the day-to-day management of the Sales Consultants in the Contact Centre. Coach and develop teams and manage staff needs. Manage Complaints and monitoring targets. Manage staffing needs, productivity, and quality. Deal with IR issues. Training of new consultants in the contact centre. **Requirements**: Grade 12 Tertiary...

Job OverviewApplication Deadline: 11 December 2025Job Location: Bellville, Western CapeJob Title: Call Centre Operations ManagerEducation Level: DiplomaJob Level: ManagementMinimum Experience: 5- 7 YearsCall Centre Operations Manager required in Bellville.A renowned cosmetic manufacturing company is looking for a "Call Centre Operations Manager: Sales" to...

**Our successful Call Centre Agent will** - Guide customers through the site and/or mobile phones and assist them in using the various - services and products offered - Drive brand loyalty through a personalised customer experience - Correctly escalate issues to internal teams - Delivers prepared scripts to welcome new customers and explains promotions and...

N/Subs Call centre needs an experienced QA to join them and filter the correspondence and orders in terms of Quality Matric essential Experience in a Call Centre Experience in Quality Assessing Eye for detail pertaining to orders, Account Numbers, amounts ess English essential Advance Excel skills Able to start ASAP and on a FTC **Job Types**: Part-time,...

Sales Consultants are needed. **Responsibilities**: Selling long-term Insurance Adherence to Quality and Compliance processes to minimize business risk. Meet set KPIs. Manage customer queries. Keep updated on trends in the financial services sector. **Requirements**: - 2 years of sales experience. - Matric - ITC clear **Job Types**: Full-time,...

Our client is looking to appoint Senior Analysts with at least 2 years experience: **Responsibilities**: Extract and manipulate data/stats/information for analysis required by the business conduct assessments using the Quality Framework methodology Assess telephonic and written interactions with customers. Provide feedback and coaching to Agents when...