Senior Quality Analyst

56 minutes ago


Bellville, South Africa Call Centre Staffing Full time

Our client is looking to appoint Senior Analysts with at least 2 years experience:
**Responsibilities**:
Extract and manipulate data/stats/information for analysis required by the business

conduct assessments using the Quality Framework methodology

Assess telephonic and written interactions with customers.

Provide feedback and coaching to Agents when applicable.

Call listening & Calibrations

Recommend Agent interventions which drive continuous improvement

Identify Business Failures and escalate to improve business performance

Conduct investigations on escalated queries and complete findings on investigation

Conduct analysis exercises and participate in projects which drive continuous improvement

Provide insights on analysis completed on Agent assessments and identify the business opportunities weekly and monthly reports to Quality Manager.

Deep dive investigation on root cause and / or specific investigations identified through call centre

Provide reporting on Agent related concerns to Team leader and or Training department to address the concerns

Provide reporting on Business related concerns to Business to address the concerns

Assist with continuous departmental and skills process improvement(s) and/or ad hoc requests

Create and present data using MS Office Tools

Identify and be involved in implementation of automation initiatives

**Experience**:

- Education:

- Matric
- A relevant Degree/Diploma or 3 yrs. experience in Quality management frameworks
- 2yrs Experience in Business analysis / Business Improvement/ Data analysis
- Customer Experience methodologies
- Agile methodology

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)



  • Bellville, Western Cape, South Africa Hire Resolve Full time R1 200 000 - R2 400 000 per year

    SENIOR PROPERTY ANALYST - BELLVILLE, WCJob Summary: Hire Resolve is seeking a Senior Property Analyst for our esteemed client in the investment sector. This permanent, full-time role based in Bellville offers an exciting opportunity for an experienced professional to provide expert property analysis, investment recommendations, and strategic support to the...


  • Bellville, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Business Analyst

    2 weeks ago


    Bellville, South Africa Pepkor Speciality Full time

    Business Analyst Join to apply for the Business Analyst role at Pepkor Speciality . We are looking for an experienced Business Analyst with a strong retail background to join our IT team and help drive smarter, more effective ways of working across the organisation. In this role, you’ll take ownership of analysing business needs, shaping solutions, and...


  • Bellville, South Africa Sanlam Full time

    What will you do? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With a deep client understanding and a focus on excellence in technology and client & intermediary experiences, SRA delivers financial solutions including...


  • Bellville, South Africa Status Staffing Full time

    Reference: PC -RC-2 Our client based in Bellville is looking for a Senior Property Analyst with 4 years-experience in property investments to join their team. Duties & Responsibilities EMPLOYMENT TYPE: PermanentSECTOR: FinanceBASIC SALARY: Market RelatedSTART DATE: Immediate Requirements Bcom degree in Accounting, Finance or other business related field. A...


  • Bellville, South Africa Status Staffing Full time

    Reference: PC -RC-2 Our client based in Bellville is looking for a Senior Property Analyst with 4 years of experience in property investments to join their team. Duties & Responsibilities EMPLOYMENT TYPE: PermanentSECTOR: FinanceBASIC SALARY: Market RelatedSTART DATE: Immediate Requirements Bcom degree in Accounting, Finance or other business-related field....

  • Business Analyst

    5 days ago


    Bellville, Western Cape, South Africa Pragma Full time R200 000 - R600 000 per year

    Job Advert SummaryAt Pragma, we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and diverse backgrounds to apply.The Business Analyst is responsible...


  • Bellville, South Africa Sanlam Limited Full time

    An exciting permanent opportunity has become available within Santam Client Solutions, Direct for a Service Quality Analyst (CX) to join the team. The successful incumbent will be based at our offices in Tygervalley, Cape Town What will you do? Santam Direct is seeking a dynamic individual to drive operational excellence and enhance customer experience...


  • Bellville, South Africa IQVIA Full time

    Senior Business Systems Analyst/Product Owner IQVIA Laboratories IQVIA Laboratories is a global leader in drug discovery and development, offering comprehensive central and specialty biomarker services. Our expertise includes genomics, immunoassays, flow cytometry, anatomic pathology, precision medicine, vaccine assays, ADME, and bioanalytical services. We...


  • Bellville, South Africa Progressive IT Resourcing Full time

    Are you analytically minded, curious and enthusiastic about data? Passionate about finding insights in datasets, with the ability to synthesise and clearly communicate the results and drive business impact? We are looking for an individual with experience in data analysis, data modelling and with a keen passion to build data warehouses. If you believe you...