Senior Parts

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**About Caterpillar**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

**Job Summary**

Support dealers to put together strategies to growth in CI rebuild space. This position will work hand in hand with dealers to establish Rebuild Processes and Go To Market Strategies. This position will act as a consultant in the CI Rebuild space.

**What You Will Do**
- Assessing Dealers Rebuild operations.
- Understanding Dealers Rebuild Operations and Go to Market Strategies and Recommend solutions.
- Leading Rebuild Deep Dive Initiatives: Identifying new opportunities and creating lifecycle solutions to address unmet customer needs within CI Rebuild Models
- Maintaining Internal Communications: Ensuring Rebuild Deep Dives aligns with organizational changes and proactively communicating these to MBD and Product Group partners.
- Establishing Clear Guidance to Execution of Rebuild Action Plans: Creating benchmarks to review the effectiveness of Rebuild Strategies and fostering a collaborative feedback framework

**What You Have**
- Deep Knowledge on Repair Options and Rebuild process and business
- Deep understanding of Dealer Rebuild operations
- Data analytic skills

**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Advises others on creating customer focused environments in various scenarios.
- Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

**Service Excellence**: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Resolves complex customer complaints or problems.
- Teaches others how to deliver excellent customer service in a variety of settings.
- Recovers from a service failure in a way that enhances customer's esteem of the organization.
- Explains the requirements, deliverables, costs, and criticalities of the assignment.
- Participates in developing consulting opportunities or assignments.
- Uses formal and informal means to keep client informed on progress and issues.
- Delivers helpful feedback that focuses on behaviours without offending the recipient.
- Makes oral presentations and writes reports needed for own work.

**Influencing**: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
- Gives examples of decisions and who influenced whom in the decision.
- Describes key concepts of influencing.
- Examines a specific problem and understands the perspective of each involved stakeholder.
- Develops alternative techniques for assessing accuracy and relevance of information.
- Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

**Relationship Management**: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Provides prompt and effective responses to client requests and interactions.
- Works with clients to address critical issues and resolve major problems.
- Implements the group's go-to-market strategy.
- Raises awareness of potential strategic alliances and partnerships.
- Makes sound recommendations when faced with complex and contradictory alternatives.

**Additional Information**
- Business travel required for this role - approximately 50%.
- No ISE/Payroll Transfer or Relocation will be supported.
- Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterp