Junior Account Manager

2 weeks ago


Pretoria, South Africa Marvel Placement Consultants Full time

**Junior Account Manager**

** Minimum Requirements**
- Matric / Grade 12.
- 1-2 years’ experience in customer service, account administration, or helpdesk support.
- Advantageous: Experience within the catering industry or with SaaS platforms is advantageous.
- Ability to quickly learn and explain software systems.
- Proficient in Microsoft Excel/Sheets and general administrative tools.
- Fluency in Afrikaans is a plus.

**Roles and Responsibilities**
- Act as the primary contact for a portfolio of clients, maintaining professional communication and follow-ups.
- Conduct product demonstrations and train clients on Lunchhub features, ordering processes, reporting, and administrative tools.
- Provide first-line support for Lunchhub issues, including account setup, ordering queries, user management, and site configurations.
- Escalate technical issues to support or development teams and ensure timely resolution.
- Assist with client onboarding, account setup, and creation of quotes as required.
- Monitor hardware sales and implementations, ensuring customer requests are completed efficiently.
- Log and manage client issues from initiation to resolution, including service changes, menu updates, and subsidy adjustments.
- Track recurring client issues and suggest process improvements.
- Identify opportunities to introduce additional Lunchhub modules or services.
- Support senior account managers with quotes, proposals, and marketing initiatives.
- Manage social media accounts, distribute marketing materials, and engage with potential clients.

**Closing Date**:
**Please Note**:
**PoPI Act Compliance**:
Marvel Placement Consultants adheres to the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Section 9 of PoPI states that “Personal Information may only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive.”

For more information please contact:
** Consultant KC



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