Tiktok Shop

2 weeks ago

Cape Town, South Africa HireHawk Full time

**Job Title: TikTok Shop & Affiliate Partnerships Lead**:
**Location**: Remote (PST/EST hours preferred)
**Hours**: Full-time
**Scope of the Job**:
We’re looking for a hands-on, data-savvy TikTok Shop Manager to take ownership of our growing presence on TikTok Shop. This role blends e-commerce, creator partnerships, and marketing — perfect for someone who understands both the creative and performance sides of TikTok’s unique ecosystem.
You’ll manage all aspects of our TikTok Shop — from optimizing listings and tracking shop performance, to coordinating creator collaborations and running in-app promotions. The goal? Drive sales, engagement, and brand visibility through this dynamic channel.
If you thrive in fast-paced environments, love TikTok, and know how to turn trends into conversions, this is for you.
**What You’ll Do**:
Shop Management & Optimization
- Maintain and update product listings with fresh content, optimized titles, and accurate inventory
- Monitor and respond to customer messages and inquiries within 24 hours
- Track shop health & compliance metrics (ODR, shipping time, customer satisfaction)

Performance & Reporting
- Track shop performance metrics (sales, CTR, conversion rate, etc.) and flag trends/issues
- Report weekly on marketing KPIs (traffic sources, product clicks, ad ROI) and adjust strategy accordingly

Affiliate & Creator Collaborations
- Manage affiliate and creator partnerships through TikTok Shop Creator Marketplace
- Coordinate and schedule live selling sessions with product demos and exclusive offers
- Launch TikTok-exclusive promotions to drive urgency and conversions

Promotions & Advertising
- Run and update in-app promotions (flash sales, product bundles, discount codes)
- Launch and manage Spark Ads to boost high-performing organic content

**Requirements**:
3+ years of experience in e-commerce, digital marketing, or TikTok Shop management
Hands-on experience with TikTok Shop backend (Creator Marketplace, campaign setup, shop management)
Strong understanding of TikTok content trends, creator ecosystem, and platform best practices
Analytical mindset — comfortable tracking performance metrics and adjusting strategies
Proactive, organized, and able to juggle multiple priorities in a fast-moving environment
Excellent communication skills — able to manage creators, customers, and internal stakeholders
**Bonus**:

- Experience running paid media on TikTok (Spark Ads or in-app promotions)
- Experience coordinating live shopping sessions
- Background in working with influencer/affiliate programs

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