Marketer

1 week ago

Pietermaritzburg, South Africa Universal Pathology Laboratory Full time

**JOB SUMMARY**

To establish and maintain relationships with existing and prospective clients on behalf of Universal Pathology Laboratory in order to grow the company’s brand market share and services.

**JOB REQUIREMENTS**
- Valid Drivers License
- Previous Laboratory Experience
- Previous Logistics Experience
- Matric Certificate
- Fluent English Speaker
- Relevant Marketing Qualification (Advantageous)
**JOB KNOWLEDGE**
- Computer literate
- Laboratory information systems
- Laboratory standards operating procedures and processes
- Marketing and sales knowledge
- Technologically literate

**Key Performance Areas**
- Contributes to planning and developing a marketing strategy for UPL in order to promote the image, brand awareness and services of the organization.
- Establishes and maintains effective relations and personal contact with existing and prospective clients including medical doctors in private/public practice, as well as key suppliers and service providers to ensure loyalty to the UPL brand.
- Proactively marketing and selling UPL services to existing and prospective customers to grow UPL market share.
- Participates in and represents UPL in marketing events such as CME’S and Wellness Days to promote the image and services of the organization.
- Assists with product/service orientation and training of laboratory administrative staff to ensure they are familiarized with relevant laboratory/medical technology related terminology and telephone etiquette.
- Serve as first point of contact between UPL and customers to address a range of queries and complaints pertaining to laboratory services in order to ensure swift resolution of issues and feedback to customers.
- Providing a feedback loop to all departments within their territory to maintain high levels of customer service.
- Completion and submission of CRM report on a weekly basis to Managers to provide information regarding customers.

**COMPETENCIES**
- Attention To Detail
- Communication
- Customer Orientation
- Ethical behavior
- Flexibility
- Patience

**Job Types**: Full-time, Temp to perm

**Experience**:

- Laboratory: 1 year (required)
- Logistics: 1 year (required)
License/Certification:

- Driver's License (required)
Work Remotely:

- No

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