Branch Manager

**JOB PROFILE**

**JOB PURPOSE**

The core purpose of the role is the effective management and implementation of controls, to ensure that the business process outputs, are achieved according to Branch Objectives and monthly and annual Gross Profit (GP)-, EBITDA (Earnings before interest, taxes, depreciation, and amortization) and sales targets.

**KEY PERFORMANCE AREAS**
- Sales Management.
- Customer Relationship Management.
- Warehouse Management.
- Personnel Management.
- Administration and Reporting.
- SHEQ Integrated Management System control.
- Business Continuity.

**MAIN RESPONSIBILITIES**

**Sales Management**
- Ensure GP% targets are achieved as per annual budget set.
- Ensure EBITDA target is achieved as per annual budget set.
- Ensure revenue / sales target is achieved.
- Identify sales targets per customer.
- Set up strategies to address sales requirements.
- Identify lost sales and ensure recovery through sales strategies to meet monthly budget.
- Analyse customers’ sales history on system and identify sales opportunities.
- Ensure system sales contribution meets KPI targets set.
- New customer management
- Ensure new customers are sourced as per KPI targets set.
- Analyse market and identify improvement / opportunity areas.
- Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
- Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
- Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
- Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth.
- Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training and point of sale material.
- Implement sales strategies with relevant teams.

**Customer Relationship Management**
- Always maintain a high level of customer service standards.
- Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training and point of sale material.
- Demonstrate the functions and utility of products to customers based on their needs.
- Grow existing customer
- and new customer base as per targets set.
- Ensure monthly visits to Key Accounts in the region.
- Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
- Monitor the level of customer satisfaction quarterly as per customer satisfaction criteria noted in the Customer Satisfaction survey.

**Warehouse Management**
- Ensure the daily operations of branch run optimally.
- Effective management of stock profile for branch (availability, stock take, analysis of stock level and variances, etc.).
- Effective Asset Management.
- Manage Freight costs.
- Ensure OTIF (On-time in Full) KPI’s are achieved as per company requirements.

**Personnel Management**
- Ensure Individual development of employees.
- Identify training requirements.
- Performance Management of all direct reports.
- Ensure KPI’s are implemented, managed, and reviewed for subordinates as per company procedures.
- Ensure Disciplinary action take place as per company procedures.

**Administration and reporting**
- Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
- Sales performance report.
- Sales analysis.
- Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
- Keep a client data base.
- Review and analyse COD accounts and identify customers to move over to account.
- Ensure adherence to COD procedures for all employees.
- Manage customer debtor book.
- Ensure no customers exceed 90 days payment terms.
- Ensure no sales are made to customers out of cover.
- Ensure credit notes are minimised and achieve company targets.
- Authorise and manage all expenses.
- Monitor temporary labourers’ costs and staffing, and ensure the expense remains within company guidelines.
- Monitor PPE purchases.
- Monitor usage of all consumables.
- Manage all administration practices of the branch and ensure adherence to company procedures.
- Assist with administration duties as required.
- Ensure monthly administrative reviews are completed.
- Manage overtime and ensure submission to payroll.
- Ensure adherence by all divisions in the branch to company policies, procedures, and processes.

**SHEQ Integrated Management System control**
- Ensure adherence to the OHS Act.
- Take reasonable care for the health and safety of themselves of other persons.
- Co-operate with the employer to enable prescribed duties or requirements to be complied with.
- Carry out any lawful order given and obey the health and safety rules and procedures.
- Report any unsafe or unhealthy situation to the employer.
- Report any incident to the employer.
- Comply with health and safety plans
- Always maintain a high level of customer